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I'm not sure about this.  The problem is that we can have several hundred payments per day.  We won't see any notes included with a payment unless it is somehow brought to our attention.

 

So my thinking is that for this feature to work, it must somehow create a note that is then put into the dashboard of the software so billing admin can see it.  Or, the "note" would simply be a shortcut of a new ticket in the billing/support ticket system.

 

Thanks.

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