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Order Form Checkout Step 4 Not Functioning


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Posted

I receive the following message:

Payment could not be authorized for the selected payment account. Please select a different account or try again.
Please tell me how to fix this. I created a $0.00 price product and it does not function.

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Posted
  On 12/28/2023 at 11:41 PM, Media Directory said:

I really am unable to fix this. Please help.

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We need more context to the issue. If this is step 4 on the order form, which order template is it? What payment gateway are you using? What version of Blesta is this? Do you have any customizations or 3rd party extensions? A payment account implies you are using a merchant gateway. Try deleting and re-creating the Payment Account. Check your gateway logs under Tools > Logs : Gateway

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