yngens Posted May 12, 2014 Report Posted May 12, 2014 I know I can set "From Name" and "From Email" fields system-wide on /admin/settings/company/emails/edittemplate/45/ Overriding Email for an individual department on /admin/plugin/support_manager/admin_departments/edit/3/ works great - customers receive e-mails from and can reply to the department's e-mail address. But what is inconvenient is that Department settings doesn't permit to override "From Name" field, so customers receive updates from different e-mails, but from single Name. Would be nice for different departments customers to receive e-mails from different names like: Company-name Support Company-name Sales Company-name Billing and so on, instead of one single name Company-name for all departments.
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