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I've ran into similar issues in the past, for the most part I always have a contact person but I know in the past I've used:

 

Given name: Claim

Surname: #CLAIMNUMBER

 

For an insurance job, I've also put the department in:

 

Given name: ICT

Surname: Department

 

Which tends to make things easier in government and large companies, so they know what pool of money it comes out of. And I think once I even did:

 

Given name: Att:

Surname: N/A

 

And: 

 

First name: PO Number

Surname: #PONUMBER

 

I think if this was a feature, I'd still want the given name, surname fields to be mandatory for a client registration and perhaps not mandatory for admins. It's always handy to have a contact person! If that's a bit all over the place I'd probably leave it as is and deal with it.

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