Custom Ticket Statuses For Support Module

[Daniel B]

I would love to have the ability to create custom statuses for my tickets.

 

The way I invision this working would allow a few settings for each status

 

Status Name: (self explanatory)

Color: Having a color/markup (simply a hex code would be fine...or possible html markup?)

Open/Closed/Client Reply: For example, if I want to create an 'informational only' status, I could set it as closed here, so it shows up in it's own category, but doesn't clog the ticket inbox.  Or I could create an 'escalated' status that would send the ticket to management, and leave it open.

[Michael]

  On 5/24/2013 at 4:58 PM, Daniel B said:

I would love to have the ability to create custom statuses for my tickets.

 

The way I invision this working would allow a few settings for each status

 

Status Name: (self explanatory)

Color: Having a color/markup (simply a hex code would be fine...or possible html markup?)

Open/Closed/Client Reply: For example, if I want to create an 'informational only' status, I could set it as closed here, so it shows up in it's own category, but doesn't clog the ticket inbox.  Or I could create an 'escalated' status that would send the ticket to management, and leave it open.

I agree Like Out of hours or Pending Review 

[hostingDifferent-Scott]

Agree. This would be a great feature.

[Paul]

Custom priorities and statuses are planned for a future update to the Support Manager plugin.

[clamhost]

+1 for this.

 

I think this should be given priority. as support modifications should be number 1 on the list.

[WebHostCentral UK - Dean]

Hey guys,

 

I have started trialling this service and would like to know how far this feature is as I cannot seem to find any options?

 

Cheers