nsc Posted August 6, 2014 Report Posted August 6, 2014 Is it possible to implement auto ticket status to "awaiting reply" when answering the ticket? Currently an extra click after each answered ticket is required to change status. Also if ticket is not assigned to anyone, after replying the ticket, it would be nice that it would be assigned to the person that answered it.
Michael Posted August 6, 2014 Report Posted August 6, 2014 I believe there was a discussion about this and it was denied as it's best sometimes to keep it the same, but that wouldn't happen, and then to auto assign it would be daft.
nsc Posted August 7, 2014 Author Report Posted August 7, 2014 So make a setting, were You can choose to autoupdate setting or not. This setting may even be in personal profile.
PauloV Posted August 7, 2014 Report Posted August 7, 2014 Is it possible to implement auto ticket status to "awaiting reply" when answering the ticket? Currently an extra click after each answered ticket is required to change status. You can install and use our Support Manager Pro Plugin that does that automaticly Michael 1
nsc Posted August 7, 2014 Author Report Posted August 7, 2014 oooohh cool It has even more features that I've planned to post here I't try it for sure! p.s. maybe "reply" and "reply to all" feature exist in Your future plans ?
PauloV Posted August 7, 2014 Report Posted August 7, 2014 oooohh cool It has even more features that I've planned to post here I't try it for sure! p.s. maybe "reply" and "reply to all" feature exist in Your future plans ? Its a good option, maybe we will implement
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