Tickets Not Viewable For Me (Administrator)

[Blesta Addons]

when i was translating ticket language , i have remark that i can't se tickets opened by clients !!!

 

i'm (administrator root access) can't view ticket , even if the ticket opened by me in admin side !!!

 

 

i have checked that the admin is the gourp departement , also hecked the staff groups acl ...

 

which option i have missed to support ticket ?

 

the ticket existe in client side .

[Michael]

Have you got staff permission for the department Support > Staff > Edit available departments or the time you are available? Only two things I can think of.

[Blesta Addons]

Thanks mike .

 

i have re-assigned the ACl and re-saved the group staff and the support departement and support staff . worked now .

 

i think the admin (full admin) should by default have access to all without permission