Add New Service Using Plesk -

[jimbo505]

Setup a client (first time) and added a New Service using the admin panel under their account.

I can add all the information, but when it goes to provision, here's what I get:

The connection was reset

The connection to the server was reset while the page was loading.

The page that loads is:

admin/clients/addservice/2/1/2

Now it is actually adding the client in Plesk, but the hosting type is set to 'No web hosting'

And it's not updating Blesta with the Service.

I'm guessing I have to set the Service Plans to match Blesta?

And not sure why the connection is resetting (after 5 to 8 seconds)

[Tyson]

  On 9/30/2014 at 8:14 PM, nelsa said:

Hey,my problem is related only with one server where Blesta is installed and on every other server(including here on Blesta Demo) I tryed, everything work fine with all 3 Plesk nodes,on this server where Blesta is installed problem is with Mysql server,no metter how much I incrase connection max time out and max alowed packets I got every time error "SQLSTATE[HY000]: General error: 2006 MySQL server has gone away on line 124 in /public_html/blesta/lib/model.php" .

So in short Blesta can't establish connection with Plesk at all,I can get even server listed.

This error is mostly resolved with simple incresing max alowed packet size and max connection time out but here it didn't work,I looked Mysql documentation related with this error and tryed all solutions they recomanded but without success.

So on this server Blesta can't establish connection at all,it simple time out every time,and I will repeat this issue is related only on one server,I tryed few others and everything worked without problem,now funny thing is I replicate Mysql setting from working server on this one and it simple won't work on this server .

I also try to incrase limits in PHP also(sometimes Mysql error is issued because low limits in Php.ini) but it didn't work also,now since I will migrate from this server(I planed it even before this issue) I leave it as it is because as I said it is related only with this node.

As for plesk versions ,2 Plesk servers are 12.018  and one is 11.xxx .

 

Your issue sounds like a misconfiguration with MySQL. You've already looked into the documentation on that error?