Confirmation email is being sent every 5 minutes

[Szilvia]

I added several of my old clients to the system under "Clients."
For those whose subscription was still active, I issued an invoice in the system (2 clients). When I recorded a payment for one of them, I noticed that the system had generated a new invoice (even though I thought it would only generate a new one automatically a year later, after the client was added and the initial invoice was created).

I checked the email log for the client and saw that the system was continuously sending emails every 5 minutes related to the invoice it generated. After recording the payment, it started sending the payment confirmation email every 5 minutes as well.

I checked this with another client too: after I deleted the system-generated invoice, the emails stopped. However, with the first client, since I marked the system-generated invoice as paid, I can no longer delete it—and the emails are still being sent continuously.

My questions:

• How can I stop the continuous email sending? I even disabled the payment notifications for this client, but the emails are still being sent.

• Where can I see the status of these emails? Are they actually being delivered? I assume not, because the invoice status shows "Unsent", which I guess is why the system keeps trying.

• Is it possible to set a maximum number of delivery attempts (e.g., 3 times), and then have the system stop if the emails still fail to send?

[Paul]

On 4/29/2025 at 10:03 PM, Szilvia said:

I added several of my old clients to the system under "Clients."
For those whose subscription was still active, I issued an invoice in the system (2 clients). When I recorded a payment for one of them, I noticed that the system had generated a new invoice (even though I thought it would only generate a new one automatically a year later, after the client was added and the initial invoice was created).

I checked the email log for the client and saw that the system was continuously sending emails every 5 minutes related to the invoice it generated. After recording the payment, it started sending the payment confirmation email every 5 minutes as well.

I checked this with another client too: after I deleted the system-generated invoice, the emails stopped. However, with the first client, since I marked the system-generated invoice as paid, I can no longer delete it—and the emails are still being sent continuously.

My questions:

• How can I stop the continuous email sending? I even disabled the payment notifications for this client, but the emails are still being sent.

• Where can I see the status of these emails? Are they actually being delivered? I assume not, because the invoice status shows "Unsent", which I guess is why the system keeps trying.

• Is it possible to set a maximum number of delivery attempts (e.g., 3 times), and then have the system stop if the emails still fail to send?

If the emails are being sent every 5 minutes, then Blesta thinks the email is failing to be sent and so the invoice is not marked as sent. Are you certain the email was actually sent and received by the recipient? Click the email in the log to expand and show the details, it may include errors.

Also check Settings > Company > Emails to make sure your mail server is configured correctly and that your From Email address on all your email templates is correct.

Then check ../logs_blesta/ logs to see if there are any errors when an email is sent.

Also check if you can send the email to your own email address in the invoices widget by checking the box next to the invoice and sending to an address you specify.

To prevent an invoice email from going out Edit the invoice and uncheck the "Email" option. This option is deselected automatically when an email is successfully sent, but for some reason it appears the email is either not sent or there is some error with sending.