Blesta Addons Posted December 13, 2014 Report Posted December 13, 2014 upgraded to the beta 3.4 , but i don't se any new url to the Knowledgebase ? i haev checked pkugin and there is no upgrade flag for support manager !
Michael Posted December 13, 2014 Report Posted December 13, 2014 On 12/13/2014 at 12:27 AM, naja7host said: upgraded to the beta 3.4 , but i don't se any new url to the Knowledgebase ? i haev checked pkugin and there is no upgrade flag for support manager ! Does this url work for you: /plugin/support_manager/knowledgebase/ if so you just need to add it to portal.
Tyson Posted December 13, 2014 Report Posted December 13, 2014 Did you add it to the portal? Did you enable permissions for your staff group? {% if plugins.support_manager.enabled %}<div class="col-md-4 col-sm-6 portal-box"> <a href="{client_url}plugin/support_manager/client_tickets/add/"> <div class="well"> <i class="fa fa-ticket fa-4x"></i> <h4>Support</h4> <p>Looking for help? You can open a trouble ticket here.</p> </div> </a> </div> <div class="col-md-4 col-sm-6 portal-box"> <a href="{client_url}plugin/support_manager/knowledgebase/"> <div class="well"> <i class="fa fa-info fa-4x"></i> <h4>Knowledge Base</h4> <p>Have a question? Search the knowledge base for an answer.</p> </div> </a> </div>{% endif %} Keanu 1
Blesta Addons Posted December 13, 2014 Author Report Posted December 13, 2014 On 12/13/2014 at 1:10 AM, Tyson said: Did you add it to the portal? Did you enable permissions for your staff group? which permission ? i'm logged as the main administrator . i will check this . EDIT : yes it was a permission issue ... i think the permissions should not be set for administrator's of site . it has no sense (in my point of view of course ) .
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