Jonathan Posted March 2, 2015 Report Posted March 2, 2015 It would be great if we could add addresses to CC/BCC in a ticket. If it's there, I can't for the life of me find it so someone please smack me and point it out
Tyson Posted March 3, 2015 Report Posted March 3, 2015 Who are you looking to CC/BCC in a ticket? Would you CC/BCC a particular ticket reply, or CC/BCC them for all ticket replies? Would they be included for informational purposes, or would they have the option of responding to the ticket via email (this would be more complicated)? The system already includes client contacts in CC automatically if they are involved in opening/replying to the ticket. Michael 1
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