Plesk Automation Issue

[mattd28]

So my host enabled remote API to allow automations on Plesk 12 but on Blesta it gets as far as creating the account for the user in Plesk but the webspace module fails as an access denied

 

Is this a setting they need to change or is this something on my own Plesk Admin account that's not set right ?

[Joseph H]

Can you provide more information please, Screenshots If possible. It will be easier to understand the issue

[mattd28]

So I have my Blesta CP installed under my main account on Plesk 12

 

When you process the new account the system creates the account in Plesk for the customer without an issue but when it gets to creating the webpsace it throws an access denied see the screen shot

[mattd28]

I believe they fixed the issue with the apache as I can create an account for the most part its just the webspace that doesn't provision with the access denied message what am I looking for in firebug ?

[mattd28]

And this will show me the exact error when connecting from Blesta to Plesk ? What would I be looking for ?

 

Also I was curious to ask since that screen shot I provided shows it passes half way through the automation process wouldn't it indicate my account used to create hosting is being denied access from the server side rather than an issue with Blesta ?

[Tyson]

I don't see how Firebug will help resolve this issue. The API requests don't originate from your browser.

 

As the log states, Plesk denied the API request to add a webspace due to a permission issue. So check your Plesk account for what permissions your API user has access to, as it appears to be limited.

[Joseph H]

Check you plesk subscriptions, Make sure you have Plesk 11.5 set on the module as still it does not show Plesk 12. If all is ok, try restarting the server. I still have 1 server running on Plesk 12 and It connects all ok with Blesta. 

 

And just a question, after activation; does blesta successfully create the client account withing Plesk and fails with the subscription alone?

 

[mattd28]

Check you plesk subscriptions, Make sure you have Plesk 11.5 set on the module as still it does not show Plesk 12. If all is ok, try restarting the server. I still have 1 server running on Plesk 12 and It connects all ok with Blesta. 

 

And just a question, after activation; does blesta successfully create the client account withing Plesk and fails with the subscription alone?

 

 

So yes it creates the customer account, even lists the added domain but fails to create the web space and then just stops in mid processing there and shows access denied.