New Install & Locked Out Of Admin Panel

[prodevro]

Hello

 

I just installed blesta on a reseller account, spent over 2 hours to prepare everything, from email to packages and so on.

Went for a snack and when i got back i was unable to login to Admin Side.

 

Tried a password reset, but no mail. mailbox was set to gmail.

checked the phpmyadmin Db and i can see my user in users table with supervisor name and hash pass.

 

Any ideea why this occurs?

 

i requested a reissue of license from my provider to start all over.

 

thank you

[Michael]

Hello

 

I just installed blesta on a reseller account, spent over 2 hours to prepare everything, from email to packages and so on.

Went for a snack and when i got back i was unable to login to Admin Side.

 

Tried a password reset, but no mail. mailbox was set to gmail.

checked the phpmyadmin Db and i can see my user in users table with supervisor name and hash pass.

 

Any ideea why this occurs?

 

i requested a reissue of license from my provider to start all over.

 

thank you

 

Try: https://licensecart.com/billing/plugin/support_manager/knowledgebase/view/4/help-i-m-locked-out/1/ to re-set your password it could be anything from accidentally adding something else to the password by mistake or a server issue.

[prodevro]

thanks for quick reply, tried that, not working.

 

do i need to disable the bcrypt ?

[Michael]

thanks for quick reply, tried that, not working.

 

do i need to disable the bcrypt ?

 

You can't disable bcrypt, may I ask have you got the full minimum requirements for Blesta on the reseller account? mbhash, mbstring, etc.

http://docs.blesta.com/display/user/Requirements

[prodevro]

yes, everything is there.

[Michael]

yes, everything is there.

 

weird you able to try another host?