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I'm wanting to deactivate old packages that I have phased out, but I'm afraid to do so in case I missed SOMEONE still on that package.  Is there any way to tell if someone is actively being billed under a package, before I make it "inactive"?

 

Or, if I make the mistake and do it with someone still on that plan, what will happen?

 

 

2 answers to this question

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Posted

Anyone with a service on a package that is marked inactive will continue to be billed normally. You can safely mark a package inactive to prevent new people from using the package, while continuing to bill those that already have it.

 

You can do a service search (upper right search box) for the package name if you want to get a listing of everyone using the package.

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