Client Information In Support Tickets

[inet]

Hello

 

we receive support ticket emails without any information about the client 

we need to be able to see client (client ID, company name, full name, email, contact)

[Joseph H]

That's already possible. But the email the client used to send the email should be the same as the one he/she used on his/her account.

[Blesta Addons]

That's already possible. But the email the client used to send the email should be the same as the one he/she used on his/her account.

that can cause some blacklistage or at least email will arrive in spam box, as the email sender is not authorized from the server ip .

so i prefer recieve emails with my support@...... department that the client email .

[Tyson]

Are you asking for a tag in the email template that contains client information?

 

I suppose that would be possible to include, but would require you to use conditional statements in the template since the client will not always be known.