Michael Posted July 14, 2015 Report Posted July 14, 2015 Not that I can see the first post, but you can do that already in Blesta... See video: http://screencast.com/t/ZPFN3zB4u4 put this in the email template for "Ticket Received" {ticket.summary}
Paul Posted July 14, 2015 Report Posted July 14, 2015 So the question really is, should we include the {ticket.summary} tag in the subject line for new installations of Blesta? If so, what would you consider the most appropriate placement? Give me some example subjects! EDIT: Mike, I had to use IE to view that video now that I've got flash disabled in Chrome and FF.. so many exploits, hopefully they will start using an HTML5 player. Michael 1
Blesta Addons Posted July 15, 2015 Report Posted July 15, 2015 Something Like : Ticket [XQSMSKQ456] - New : Cpanel is not working... Ticket [XQSMSKQ456] - Update : Cpanel is not working... Ticket [XQSMSKQ456] - Close : Cpanel is not working... Ticket New [XQSMSKQ456] : Cpanel is not working... Ticket Updated [XQSMSKQ456] : Cpanel is not working... Ticket Closed [XQSMSKQ456] : Cpanel is not working... kikloo 1
Squidix Web Hosting Posted July 15, 2015 Author Report Posted July 15, 2015 So the question really is, should we include the {ticket.summary} tag in the subject line for new installations of Blesta? If so, what would you consider the most appropriate placement? Give me some example subjects! EDIT: Mike, I had to use IE to view that video now that I've got flash disabled in Chrome and FF.. so many exploits, hopefully they will start using an HTML5 player. Yep, should be default. I'd say [Ticket ID: number] SUBJECT -hash- kikloo 1
Fantasma Posted July 19, 2015 Report Posted July 19, 2015 Ticket Update - {ticket.summary} - {ticket_hash_code} This is what I have it set to now -- with the "From Name" being "#Company# Support" Blesta Addons, Michael and EidolonHost 3
kikloo Posted August 5, 2015 Report Posted August 5, 2015 The ticket templates are too basic and does'nt even includes logo. Please make them pretty by default
Michael Posted August 5, 2015 Report Posted August 5, 2015 The ticket templates are too basic and does'nt even includes logo. Please make them pretty by default You can add pictures using the WYSIWYG editor.
kikloo Posted August 5, 2015 Report Posted August 5, 2015 it should be there by default like in whmcs.
Michael Posted August 5, 2015 Report Posted August 5, 2015 it should be there by default like in whmcs. Why? Not everyone want's a logo in the emails… Oh yeah WHMCS
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