Change Links For Support

[hostingDifferent-Scott]

I use an outside support system and I would like the internal links to support to direct to it and NOT to the default system in Blesta. On the main portal page, I have support linking to my help system, but the internal links when a user is logged in, tries to redirect to blesta support module. I would like these to also redirect to my 3rd party support app.

 

I'm assuming I need to modify the routes, but I haven't the foggiest on how to to do that.

 

Any help?

 

Thanks!

 

Scott

[serge]

No, I think blesta route is for redirection within blesta CMS mechanism only.

 

I think you should just edit blesta template in :

 

/app/views/client/YOUR-THEME/

 

there, see within structure.pdt file

 

 

there is header menu section when being not login and also an other section when being login

 

So just modifly the link for the support

[hostingDifferent-Scott]

The problem with your suggestion is that the links are NOT coded in the structure.pdt file. They are merely variables and the sub-menu is auto generated based on some function. I have changed the master support link, but the autogenerated links in the sub-menu is where the problem arises.

 

Thank you for your suggestion!

[ModulesBakery]

the plugins navigation links in Blesta are stored in the database, therefore, to modify their links, you have to modify their records in your db:

Blesta database >> plugin_actions Table  >> look for the record where action = nav_primary_client >> modify  the uri field to your desired value.

to modify the sub links you have to modify the options field of the same record.

[activa]

  On 8/14/2015 at 10:20 PM, hostingDifferent-Scott said:

I use an outside support system and I would like the internal links to support to direct to it and NOT to the default system in Blesta. On the main portal page, I have support linking to my help system, but the internal links when a user is logged in, tries to redirect to blesta support module. I would like these to also redirect to my 3rd party support app.

 

I'm assuming I need to modify the routes, but I haven't the foggiest on how to to do that.

 

Any help?

 

Thanks!

 

Scott

 

Simply use Admin tools of naja7host user .

 

you can change the links via admin interface .

[Blesta Addons]

you my admin tools plugi to change the links without touching database .

[hostingDifferent-Scott]

I used to use it, but it stopped working. It added the default client portal url to the url I had added in the admin tools interface so for example the url on the webpage was http://my.hostingdifferent.com/hD/clienthttp://help.hostingdifferent.com.

 

It used to work fine, but something broke it.

[Blesta Addons]

  On 8/16/2015 at 12:08 AM, hostingDifferent-Scott said:

I used to use it, but it stopped working. It added the default client portal url to the url I had added in the admin tools interface so for example the url on the webpage was http://my.hostingdifferent.com/hD/clienthttp://help.hostingdifferent.com.

 

It used to work fine, but something broke it.

can you check database to se what url in it

 

this one

http://help.hostingdifferent.com'>http://my.hostingdifferent.com/hD/clienthttp://help.hostingdifferent.com

or

http://help.hostingdifferent.com

[hostingDifferent-Scott]

In the database it only shows http://help.hostingdifferent.com

 

However the actual link is http://my.hostingdifferent.com/hDclient/http://help.hostingdifferent.com

[Blesta Addons]

what i can say now, is that the navigation core model is adding the base_uri in every begin of urls .

 

so adding external links now in navigation is not possible .

[hostingDifferent-Scott]

I figured that. LOL Even though I can manually change the links in the database, blesta is overriding them by adding the base url to every link. Your plugin used to work but there must have been a change in blesta that now breaks it.

 

It also really sucks that I can't even manually change the links in the database. I have to delete the link all together and not have one.

[Cody]

Hm. Blesta always added the base URI in the links. I don't think we made any changes around that recently.

 

But I do like the idea of actions opening external URLs. I think that's something we could support.

 

Could someone open a feature request?

[Blesta Addons]

  On 8/16/2015 at 9:26 PM, Cody said:

Hm. Blesta always added the base URI in the links. I don't think we made any changes around that recently.

 

But I do like the idea of actions opening external URLs. I think that's something we could support.

 

Could someone open a feature request?

 

Done

 

http://www.blesta.com/forums/index.php?/topic/4923-allow-navigation-links-to-support-external-urls/

[hostingDifferent-Scott]

I don't know what changed. It used to work and now it doesn't. Glad it was added to the requests. I seconded it.