Payment Received Email Does Not Attach Invoice

[S.H.]

I am using v3.5.3 and I just realised that when I manually record a payment it sends an email to the customer without attaching the paid invoice(s). Why does this happen? Is there any way to change this behaviour? I checked the email template for "Payment Received (Manual Entry)" and yes the "Include Any Attachments" option was checked. I need to know if this is normal operation that others have experienced or is this a fault with my setup?

 

I have another weird issue, not sure if it will happen a second time but I recorded a payment and on the invoice it showed the amount applied as twice the value I entered along with a balance that was negative. So for example say the customer had an unpaid invoice owing $100, I record $100 payment, pdf invoice shows amount applied = $200 and balance = -$100. So I unapplied the payment and ended up with a loose credit of $100 and Due $100, 5 mins later cron ran and applied the loose credits and all of a sudden the pdf invoice is correct.

[Michael]

I don't think they are added to payment received emails.

They do on invoice created and reminders in 3.6.0: https://dev.blesta.com/browse/CORE-1724

[Tyson]

As Licensecart mentioned, the Payment Received email template is a receipt of payment, but does not include any invoice(s) as attachments, if any were paid with it, partially or otherwise.

 

The only reason I can think that the amount applied appeared as twice the value you entered is if you had paid it twice. For example, perhaps as you were recording a payment, that invoice was paid via cron from a loose $100 credit, or the client happened to make a payment at the same time for the same amount you were recording. In any case, it's best to look at the Transactions table to see where the payment originated.

[S.H.]

Thanks Tyson

 

Back to my first issue "when I manually record a payment it sends an email to the customer without attaching the paid invoice(s)." I was waiting for v3.6.0 before giving feedback and I noticed the problem persists. I would like for this email to include the paid invoice as a pdf attachment but it does not. Is it a feature to be added?

[Michael]

Thanks Tyson

 

Back to my first issue "when I manually record a payment it sends an email to the customer without attaching the paid invoice(s)." I was waiting for v3.6.0 before giving feedback and I noticed the problem persists. I would like for this email to include the paid invoice as a pdf attachment but it does not. Is it a feature to be added?

Feature request threads. Personally PDFs in my opinion should be invoiced with the invoice emails.