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Error I'm Getting When I Click Support


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Posted
 
  Quote
Oh noes!

Class 'SupportManagerController' not found on line 11 in /home/lbf/public_html/portal/plugins/support_manager/support_manager_kb_controller.php

 

 

 

Hello,

 

I'm getting the error as above when I click Support or any of the children links (Tickets/Knowledgebase etc) from the admin panel.

11 answers to this question

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Posted
  On 10/22/2015 at 12:38 PM, Licensecart said:

Sounds like you are missing a file or haven't upgraded probably (admin/upgrade/).

 

I doubt it. I did a clean install this morning after buying the license as I changed the server too. Softaculous didn't work as usual (why am I paying for it again ? ), so I downloaded 3.6 and uploaded using filezilla.

 

Just to be sure, I uploaded the plugin again with same result. Error still persists. Also, the file support_manager_kb_controller.php is there. I'm attaching my filezilla remote site view.

 

2qno2gk.jpg

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Posted
  On 10/22/2015 at 12:44 PM, hyperjohn said:

I doubt it. I did a clean install this morning after buying the license as I changed the server too. Softaculous didn't work as usual (why am I paying for it again ? ), so I downloaded 3.6 and uploaded using filezilla.

 

ok I'd re-upload the files again to be sure, what control panel do you use?

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Posted
  On 10/22/2015 at 12:45 PM, Licensecart said:

ok I'd re-upload the files again to be sure, what control panel do you use?

 

 

cPanel . And I did reupload the plugin again . I edited the post above. You can see the remote site view of filezilla

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Posted
  On 10/22/2015 at 12:52 PM, hyperjohn said:

cPanel . And I did reupload the plugin again . I edited the post above. You can see the remote site view of filezilla

 

check the controllers folder. And try un-installing the plugin and re-install see if that fixes it?

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Posted
  On 10/22/2015 at 1:06 PM, Licensecart said:

check the controllers folder. And try un-installing the plugin and re-install see if that fixes it?

 

Everything is there as shown in the image below. Also, I already tried uninstalling/installing . Didn't fix anything.

 

156u0jo.jpg

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Posted
  On 10/22/2015 at 1:10 PM, hyperjohn said:

Everything is there as shown in the image below. Also, I already tried uninstalling/installing . Didn't fix anything.

 

156u0jo.jpg

 

Would you like me to come on your team viewer if you have it so I can have a look with you and try and find the cause?

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Posted

Sorry I couldn't fix it with you mate, we tried the support_manager files we use at LC and still got that error so I believe it's cPanel myself but the guys will be able to help you if they can shortly.

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Posted
  On 10/22/2015 at 2:32 PM, Licensecart said:

Sorry I couldn't fix it with you mate, we tried the support_manager files we use at LC and still got that error so I believe it's cPanel myself but the guys will be able to help you if they can shortly.

 

Not a problem. I'll wait for them. Thanks for the help

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Posted
  On 10/22/2015 at 4:28 PM, Tyson said:

Are you using xCache? If so, try disabling it. A couple other threads (here and here) report an identical issue when using xCache.

 

Alright. I changed the PHP version from 5.4 to 5.5 and was able to turn off xcache (thankyou cloudlinux)

 

Everything is working now.

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