Best Method Or Workaround For Domain Management

[franksidebottom]

I am seeking some general ideas or feedback here as I'm a bit stuck as to how to move forwards with my Blesta site development, which is intended mostly for Domain name registration.

 

I have a portfolio of Domains with a Logicbox provider and previously used a (heavily modified) 'competitors' billing system for Domain management, that is until security issues became more and more of an issue, and so I switched to Blesta and so far have not really yet looked back.  For the first time in a while, I feel like I am in control of my own billing system.  But here lies the problem.

 

Via my previous site, customers may manage their nameserver/DNS/forwarding/email settings/switch Privacy on/off themselves (although a multitude of paid mods were required to actually achieve this, which resulted in further issues), however as we all know in Blesta, other than updating WHOIS/basic nameserver settings there is not much else the customer can do personally without seeking support to facilitate their requests.

 

So my options are really:

 

1) Provide customers with say, an optional link to the Logicbox customer control panel to enable them to make any DNS/email changes etc (not particularly keen on sending clients 'off-site' so to speak)

 

2) Offer basic settings only provided by the registrar modules in Blesta, and have the customer contact us to make any advanced changes, for example by way of raising a support ticket to set up email forwarding etc (not particularly keen on having customers jump through hoops to make, what is largely, basic settings changes).

 

What would you do?

 

As I say, this isn't a criticism of Blesta, just looking for best workaround for Domain Management, for what is ultimately, on the whole, a superior billing system.

[Blesta Addons]

I am seeking some general ideas or feedback here as I'm a bit stuck as to how to move forwards with my Blesta site development, which is intended mostly for Domain name registration.

 

I have a portfolio of Domains with a Logicbox provider and previously used a (heavily modified) 'competitors' billing system for Domain management, that is until security issues became more and more of an issue, and so I switched to Blesta and so far have not really yet looked back.  For the first time in a while, I feel like I am in control of my own billing system.  But here lies the problem.

 

Via my previous site, customers may manage their nameserver/DNS/forwarding/email settings/switch Privacy on/off themselves (although a multitude of paid mods were required to actually achieve this, which resulted in further issues), however as we all know in Blesta, other than updating WHOIS/basic nameserver settings there is not much else the customer can do personally without seeking support to facilitate their requests.

 

So my options are really:

 

1) Provide customers with say, an optional link to the Logicbox customer control panel to enable them to make any DNS/email changes etc (not particularly keen on sending clients 'off-site' so to speak)

 

2) Offer basic settings only provided by the registrar modules in Blesta, and have the customer contact us to make any advanced changes, for example by way of raising a support ticket to set up email forwarding etc (not particularly keen on having customers jump through hoops to make, what is largely, basic settings changes).

 

What would you do?

 

As I say, this isn't a criticism of Blesta, just looking for best workaround for Domain Management, for what is ultimately, on the whole, a superior billing system.

 

in our case, we give th client the full access to thier account in the registrar to change what they need in when they want, .

 

the second option was a catastrophic decision . our support team spent all the time just to response and make change in the domains .