How To Renew A Cancelled Service / Domain ?

[kikloo]

Hi,

 

How to renew a domain which gets cancelled status by blesta as I cannot see any option to un-cancel the domain / service and renew it. For now I am going into phpMyAdmin and changing the status to active and changing the cancelled date to null and then renew it.

 

Is there an easier way ???

 

Thanks.

[Michael]

You have to re-order so get your customer to do it.

[kikloo]

Bu that domain is not removed from the registry, how can it be re-ordered ? As it has expired only and still can be renewed.

[Michael]

Bu that domain is not removed from the registry, how can it be re-ordered ? As it has expired only and still can be renewed.

 

Not sure then :s

[hpno]

That's the reason I have created a feature request here http://www.blesta.com/forums/index.php?/topic/4390-reactivate-service/ since April 2015, but no update from Blesta.

[kikloo]

I don't think you can re-order a domain name which has not deleted from the registry, coz when user will try to add, blesta will search it and becuase its not deleted, blesta will show it as unavailable. For other services etc. its fine, but for domain names it is not good. A customer has a grace period of several days depending on the domain name to renew the domain, but blesta just cancels it and closes the case. This is not feasable. Blesta is more sort of a invoicing software rather than a domain / hosting billing system. Sad but true!!!