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Creating Ticket For An Additional Contact


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Let's say I have added a new contact (with email dev@clientdomain.com) to a client account (with email owner@clientdomain.com). I want to send a ticket to that new contact at dev@clientdomain.com, but in Support Manager, it seems I cannot do that. When entering the dev name or dev email, Blesta says "No clients found. Try searching again."

 

When adding that contact, I have chosen contacts, services, support permissions already.

 

Is that a limitation of Support Manager, or am I missing something?

 

Thanks.

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