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Hello.
I previously used support manager pro, but I need a knowledge base feature, and the feature is located in plugin (support manager) blesta native. how to import data (ticket) from the support manager pro to support manager?

 

warm regards,

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Posted

1.) Take a backup of your database.

2.) Install the support_manager plugin.

3.) remove the tables for the support_manager.

4.) rename the support_manager_pro tables to just support_manager

 

and see if that works, if not restore the DB.

 

 

 

The Blesta's default Support Manager has the following tables:

support_attachments
support_departments
support_kb_article_categories
support_kb_article_content
support_kb_articles
support_kb_categories
support_replies
support_response_categories
support_responses
support_settings
support_staff_departments
support_staff_schedules
support_staff_settings
support_tickets

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