Add Ticket Subject To Notice Email Subject

[Blesta Addons]

how to add ticket subject to the notice email of ticket .

 

to recieve email subject like

 

 

Update to Ticket -b9c26e- subject of ticket

 

as now we have only ticket hach and tiocket id as tags for email .

 

[Michael]

Why not use something like:

Naja7Host {ticket.department_name} - {ticket.summary}    #{ticket.code}    [{ticket_hash_code}]

[evolvewh]

Update to ticket {ticket_hash_code}: {ticket.summary}

[Blesta Addons]

thanks for the quick response .

 

the email templates for support manager should be updated , as now it only show 3 available tags !!!!

[Paul]

thanks for the quick response .

 

the email templates for support manager should be updated , as now it only show 3 available tags !!!!

 

Not all tags are listed, see https://docs.blesta.com/display/user/Support+Manager#SupportManager-SupportEmails for a more complete list of available tags.

[Blesta Addons]

Not all tags are listed, see https://docs.blesta.com/display/user/Support+Manager#SupportManager-SupportEmails for a more complete list of available tags.

 

we can use this tags in auto close email ?

[Tyson]

we can use this tags in auto close email ?

 

The auto-close ticket email uses the Ticket Updated email template. These are all the tags available.