Errors When Creating An Account On Check Out

[evolvewh]

Can anyone tell me what to look into regarding these errors? I was lucky that the client took the time to contact me so I had him go directly to a registration page and then he was able to place his order.

 

Strange that they couldn't create an account at the end of the checkout though.

 

This is Blesta v3.6.1 un modified.

[Michael]

Could be a recaptcha error (AreYouAhuman) or the client group is incorrect on the order form.

[evolvewh]

Client group is correct and I'm not using AreYouHuman at all. It's strange that he was able to create an account on the register page but not on the actual checkout page.

[Tyson]

Did you delete any client groups recently?

 

Go to edit the Order Form that the customer used. Take a look at the field for "Default Client Group". If you had deleted a client group, it may show a valid client group (first in the list) even though that is not the value it is using. Re-save the order form to update the default client group to use for registrations.

[evolvewh]

  On 6/6/2016 at 11:43 PM, Tyson said:

Did you delete any client groups recently?

 

Go to edit the Order Form that the customer used. Take a look at the field for "Default Client Group". If you had deleted a client group, it may show a valid client group (first in the list) even though that is not the value it is using. Re-save the order form to update the default client group to use for registrations.

Awhile ago, I think I deleted one client group. I have re saved the order forms and hopefully it will work.