Client Cannot Cancel Unpaid Pending Order

[Galinvelle]

Problem:

 

Client begins order process, they go through the checkout steps but does not finalize payment, so payment is not made. Client comes back to their blesta client account and the incomplete order shows up as an open/pending order.  When client tries to cancel this pending order through ‘Manage>Cancel Options>Immediately>Save’ they receive an warning notice saying ‘System user [username] does not exist!’

 

So the client is unable to cancel an order which has not been paid for.

 

How can this be fixed? Is there a setting I need to change?

[Michael]

Never had that happen before so never tried it. I normally do it on the backend if they don't pay within a timezone. 

[Galinvelle]

Did you select "Allow Clients to Cancel Services" option in  Client groups.To be honest I tested "cancel" pending service option while logged in as client just few times and I sow error "permission denied" but never that one...did you try that by yourself  logged in as user

 

Yes -  "Allow Clients to Cancel Services" option is checked. I am logged in as the client. I've done a few tests and basically, if an order has been paid for & provisioned then the client is able to cancel the service. But if it is an order that has not been paid for/not provisioned then there is no way for the client to cancel it.

[Daniel B]

I was trying to duplicate this, and when I order a new service and don't pay for it as a client, all it does is generate an invoice...it doesn't even create a service to cancel yet.

 

Are they trying to cancel the invoice, or is yours actually generating a pending service that they can see client side?

 

(I can see the pending service in admin, but not on the client side)

[Michael]

I was trying to duplicate this, and when I order a new service and don't pay for it as a client, all it does is generate an invoice...it doesn't even create a service to cancel yet.

 

Are they trying to cancel the invoice, or is yours actually generating a pending service that they can see client side?

 

(I can see the pending service in admin, but not on the client side)

 

That's manual activation.

[Daniel B]

That's manual activation.

 

Yup, I thought that was the issue and I checked before I posted...just double checked and I looked at the wrong darn order form, lol .

 

Fixed that and am getting an error as well (not the same one), so I guess we can at least confirm it as a bug

 

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