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Urgent: Changed Domain, Client Emails Have Wrong Url


Question

Posted

Hi there,

 

We have moved our Blesta install to the live URL and although we've changed the root directory location in Settings > System > Basic Setup and the cron job does have the correct location, the client_url variable used in email templates is still referring to the old URL.

 

How do I update this?

10 answers to this question

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Posted

Oh no, it's not the email address that is the problem.

 

It's the URL itself.

 

When people are getting the link to their client area it is:

 

olddomain.com/xxx

 

instead of 

 

newdomain.com/xxx

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Posted
  On 7/5/2016 at 3:36 PM, SSy said:

Oh no, it's not the email address that is the problem.

 

It's the URL itself.

 

When people are getting the link to their client area it is:

 

olddomain.com/xxx

 

instead of 

 

newdomain.com/xxx

 

 

That's your hostname them: Settings > System > Companies > hostname.

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Posted
  On 7/5/2016 at 3:45 PM, SSy said:

Even the terms of use agreement link when clients are proceeding through the checkout point to the old URL

 

 

That is set in the order form settings.

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Posted

thanks, that rectifies the terms of use problem but the email template issue persists.

 

Any idea why that is happening?

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Posted
  On 7/5/2016 at 4:04 PM, SSy said:

thanks, that rectifies the terms of use problem but the email template issue persists.

 

Any idea why that is happening?

Just go in and manually change the templates I had to do it when had this issue.

I know it is tedious and I hated doing it too but it fixes it.

As you have to do it one by one.

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