Package Upgrading By Client Process

[SSy]

Hi there,

 

I looked through the guides but can't find clear information on how package upgrades work.

 

Can you tell me what Blesta will do in the following circumstances:

 

1) User is on a monthly package, upgrades in the middle of the month.

 

2) User is on a yearly package, upgrades in the middle of the year.

 

Please illustrate in detail what happens - when they upgrade, do they get a pro-rated invoice for the difference? Is it added as credits to their account that they then have to apply just like an initial purchase?

 

Thanks.

[Paul]

Blesta will prorate their upgrade to the end of the current term and charge them the difference. If it's a monthly or a yearly package, it makes no difference.

 

There is a setting separately if you want to issue credits on downgrades. Some people don't want to issue credits for downgrades so you'll want to make sure this is set the way you want. Settings > Company > Billing/Payment > Invoice and Charge Options: "Allow Prorated Credits to be Issued for Service Downgrades".

[SSy]

Thanks very much