Invoices Keep Sending Ou

[jobplease]

hi there,

 

I have clients who are marked Inactive, and invoices are still being sent out. After a few months. Any clues whats happening here thanks..

Edited July 16, 2016 by jobplease

[Michael]

Void the invoice.

[jobplease]

easy said than done. The invoice is already sent the client is .. p*****ed !!

[Michael]

easy said than done. The invoice is already sent the client is .. p*****ed !!

 

 

Just apologies and say it won't happen again, it's either their fault for not cancelling or it was imported If you moved to Blesta.

[Paul]

Yeah, make sure all services under the client are cancelled. Blesta will continue to invoice active services, regardless of the "status" of the client's account. If it's going to be marked inactive, it should be cleaned up first.