jobplease Posted October 5, 2016 Report Posted October 5, 2016 Just a good suggestion for cold contacts. When I receive a contact email from a built in contact form on the website, the email is available in the support section. With that email ticket, is it possible assign it to the client which I have setup manually within the admin area. If there was a drop down of clients so I can keep the same ticket running for that client. Good idea ??
evolvewh Posted October 5, 2016 Report Posted October 5, 2016 The only way to do it now is by going into the database and assigning the client_id to that ticket in the `support_tickets` table.
jobplease Posted October 5, 2016 Author Report Posted October 5, 2016 5 minutes ago, evolvewh said: The only way to do it now is by going into the database and assigning the client_id to that ticket in the `support_tickets` table. Not good for the untech guys like me (great ideas tho lol)
evolvewh Posted October 5, 2016 Report Posted October 5, 2016 1 hour ago, jobplease said: Not good for the untech guys like me (great ideas tho lol) I agree and I think it has been brought up before. I'm not sure there are any plans to make changes regarding this but I would guess it's low priority.
Blesta Addons Posted October 6, 2016 Report Posted October 6, 2016 a plugin can do this . if you need it PM me . jobplease 1
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