Initial Setup Error

[MarkTheDaemon]

Hi all,

 

Really looking forward to trying v3, been around since early on v2. Have installed and got to the initial setup screen, filled out the relevant details however it is just throwing a blank page after submitting the form. Have attached the error_log that was in the root directory.

 

Cheers,

 

Mark

error_log.txtFetching info...

[Michael]

make the changes you did before and turn on PHP error_reporting. I've installed Blesta on it's own on Ubuntu and Centos 7, but I used Apache and not Nginx.

[tim-xtr]

Hi, Thanx for the reply,

 

PHP error reporting was already on but I didn't get any errors... although I got errors with iHost system for example, related to timezone,

No errors at all... 

[Blesta Addons]

Can you try a simple PHP file with function to create new file in blesta directory . and try also to change it with PHP to be sure if is a PHP issue or a webserver issue .

[serge]

just create these 2 file in you public directory:

 

1/   hello.txt

 

with content:

 

   hello

 

2/  info.php

 

with content:

<?php phpinfo(); ?>

----------------------------------

 

next load these file in your internet browser,

 

first file should say: hello

 

second file should show; your entire php info in a table

 

------------

 

And as I suspect it's will not work in your case because server or webserver is miss-configurated, so it's not related to blesta

[Michael]

If you are using PHP 5.5+ ensure you are using the hotfix too.

[serge]

also maybe re-upload the whole blesta in case of file alteration during FTP transfer

[tim-xtr]

Thank you all for your answers...

 

I had to create the info php from the start, to check the configuration and it was ok, before even I try to install Blesta...

Wordpress was already installed so php configuration was OK...

PHP version was 5.4.41

 

However, I did got into trouble to create another VM on Ubuntu 14.04

The result was the same when using the installer, 

The following minimum requirements failed:
        config_writable: The config file (/home/user/web/dommain.com/public_html/blesta/config/blesta-new.php) and directory (/home/user/web/dommain.com/public_html/blesta/config/) must be writable by the webserver (you can change these back after installation is complete).
Failed minimum system requirements. You must correct these issues before continuing. 

BUT... instead of a blank page I was connected to Blesta admin area...

 

The server configuration is a bit different, Apache 2.4.7, PHP 5.5.9, NginX 1.8.0

Virtual hosts and NginX configuration are the same.

 

OK, I have phpMyAdmin not working now, but I'll fix it...

 

After all these, I don't know what to suppose...

CentOS or Blesta configuration issue...?

 

Regards,

Tim

[Michael]

  On 6/14/2015 at 11:49 AM, tim-xtr said:

Thank you all for your answers...

 

I had to create the info php from the start, to check the configuration and it was ok, before even I try to install Blesta...

Wordpress was already installed so php configuration was OK...

PHP version was 5.4.41

 

However, I did got into trouble to create another VM on Ubuntu 14.04

The result was the same when using the installer, 

The following minimum requirements failed:
        config_writable: The config file (/home/user/web/dommain.com/public_html/blesta/config/blesta-new.php) and directory (/home/user/web/dommain.com/public_html/blesta/config/) must be writable by the webserver (you can change these back after installation is complete).
Failed minimum system requirements. You must correct these issues before continuing. 

BUT... instead of a blank page I was connected to Blesta admin area...

 

The server configuration is a bit different, Apache 2.4.7, PHP 5.5.9, NginX 1.8.0

Virtual hosts and NginX configuration are the same.

 

OK, I have phpMyAdmin not working now, but I'll fix it...

 

After all these, I don't know what to suppose...

CentOS or Blesta configuration issue...?

 

Regards,

Tim

 

It's a webserver configuration in my opinion white pages mean 500 Internal error which means it's not Blesta.

[tim-xtr]

Well, yes, you've got a point here, but still I wonder why 2 other similar billing systems worked without issues... plus Wordpress...

This is why I am not sure if it's a web server misconfiguration...

 

Also note that in Ubuntu I got the same error that the files are not writable by the webserver. But the installation was completed.

[deydod]

Hi

Do you have csf installed on your system? If so check if it is not reaching any limits and then killing the process. It depends how you have configured csf to work and will explain everything.

[Paul]

I'm not sure if this clarifies anything, but Blesta needs to be able to write to the /config/ directory, including the /config/blesta-new.php config file. During installation it copies the blesta-new.php file and create the blesta.php config file populating the correct database, system key, and other information to blesta.php using blesta-new.php as a sort of template.

 

If anything is preventing those files from being written, then you'll get the error you seem to be getting. What is interfering is really the question, and if it's not related to the file permissions then it may be something else server side. (Any other security related plugins?)