Knowledge Base / Faq For Support Manager Module

[mencargo]

I think this is essential for a proper support service.

Be able to search on a KB and show related articles when submitting a new support ticket, among other useful and time saving features.

 

I know there's a thread about this somewhere that suggests this, just wanted to list it here and see the actual need/priority for it.

[Michael]

Josh is making a knowledgebase and a official module may be out in the future. Other things are prioritised at the moment I believe.

[Jedeu Industries LLC]

I think this would be a great addition to the support manager module.

[MemoryX2]

  On 8/18/2013 at 3:31 AM, mencargo said:

I think this is essential for a proper support service.

Be able to search on a KB and show related articles when submitting a new support ticket, among other useful and time saving features.

 

I know there's a thread about this somewhere that suggests this, just wanted to list it here and see the actual need/priority for it.

 

 

  On 8/18/2013 at 3:37 AM, CubicWebs said:

Josh is making a knowledgebase and a official module may be out in the future. Other things are prioritised at the moment I believe.

 

 

  On 8/19/2013 at 2:41 AM, Jedeu Industries LLC said:

I think this would be a great addition to the support manager module.

 

 

Really looking forward to a knowledgebase.