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Posted

I attempted to refund a transaction made today (not settled) and received the following message. Is it because it needed to be voided instead of refunded? This makes me think that I should have used void and if possible, this error message should have said that I need to void vs. refund. For now, I logged into authorize.net and voided the transaction there.

 

This is using Blesta v3.6.2

 

Screen Shot 2016-11-29 at 7.15.25 AM.png

Posted

Check the gateway log to be sure. Tools > Logs > Gateway, click the row to expand and show the raw input/output. If it's not settled, void is what you want to use, so that definitely could be it.

Posted
  On 11/29/2016 at 6:25 PM, Paul said:

Check the gateway log to be sure. Tools > Logs > Gateway, click the row to expand and show the raw input/output. If it's not settled, void is what you want to use, so that definitely could be it.

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This is what it said: The referenced transaction does not meet the criteria for issuing a credit.

I won't call it a bug but maybe the error notification can be changed a bit?

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