turner2f Posted February 23, 2017 Report Posted February 23, 2017 Support Tickets that are "Auto-Closed" due to NO activity do not get a status of "closed" within the email ? ============= AN EXAMPLE EMAIL WILL HAVE... Ticket ID # : #2875360 -0ce2-Status : Awaiting ReplyPriority : CriticalDepartment : Admin DepartmentDept. Email : admin@mywebsite.com Originating Email ? : - [ Email is displayed IF your message was originally submitted outside the System ]Date Opened : Feb 22, 2017Date Closed (?) :
Question
turner2f
Support Tickets that are "Auto-Closed" due to NO activity do not get a status of "closed" within the email ?
=============
AN EXAMPLE EMAIL WILL HAVE...
Ticket ID # : #2875360 -0ce2-
Status : Awaiting Reply
Priority : Critical
Department : Admin Department
Dept. Email : admin@mywebsite.com
Originating Email ? : - [ Email is displayed IF your message was originally submitted outside the System ]
Date Opened : Feb 22, 2017
Date Closed (?) :
0 answers to this question
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