turner2f Posted February 24, 2017 Report Posted February 24, 2017 Is the Admin notified if a ticket is manually "Closed" by the customer or another Admin ?
0 turner2f Posted February 24, 2017 Author Report Posted February 24, 2017 OK. Can this be considered for as a feature in the upcoming updates ?
0 Paul Posted February 24, 2017 Report Posted February 24, 2017 If the client updates the ticket and closes it at the same time an email is sent. If they close it without adding a reply, then no email is sent. If you want there to be, there's a replace to request things.
0 turner2f Posted February 24, 2017 Author Report Posted February 24, 2017 OK. I will test this first-part out. Thanks.
0 turner2f Posted March 22, 2017 Author Report Posted March 22, 2017 Just posted a request at... https://requests.blesta.com/topic/need-notification-if-a-ticket-is-manually-closed-by-customer-with-no-updated-message
Question
turner2f
Is the Admin notified if a ticket is manually "Closed" by the customer or another Admin ?
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