Is there a way to force all tickets to be opened through the website only and if someone tries to by sending an email, automatically send an email back saying that they have to visit the site to open and reply to tickets?
I know I can not setup piping but I also need to send the message back to them telling them that a ticket hasn't been opened and how to do so.
Question
evolvewh
Is there a way to force all tickets to be opened through the website only and if someone tries to by sending an email, automatically send an email back saying that they have to visit the site to open and reply to tickets?
I know I can not setup piping but I also need to send the message back to them telling them that a ticket hasn't been opened and how to do so.
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