Moving Ticket Responses/notes To Another Ticket

[Alex]

My staff has pointed out to me that the ability to move a response/note from one ticket to another would be quite useful to them. This is nothing super urgent but it's something we would like to see in a future update.

 

e.g. If a customer continues responding to one ticket with different issues, we can create a new ticket and split it out without asking the customer to create a new ticket. (We hate putting the clients through that instead of just helping them with no hassle.)

[Paul]

CORE-607 is in our tracker for adding the ability to split tickets. Splitting a ticket would create a new ticket and assign all replies after the split point to the new ticket. This is tentatively assigned to 3.1, but it's more likely to be released after 3.1.