Paul

Are you sure you have enough disk space? Unable to create files and database tables sounds like maybe you're out of disk. I'd recommend trying to install manually https://docs.blesta.com/display/user/Installing+Blesta it's pretty painless.

Thanks, we've created this task https://dev.blesta.com/browse/CORE-5062 It's less so a bug and more so an oversight, so it's scheduled for 5.11.

If you're running 5.9.0, clients may not be able to open tickets while authenticated. A simple solution, pending an official patch release is: Edit /app/models/blacklist.php around line 255. Look for: public function verify(string $input, string $type) Replace with: public function verify(?string $input, string $type)

What version of Blesta is this? Does the mail server have a valid SSL certificate? It may not. Make sure the TCP egress ports are open at your firewall. If you have SSH access to your server, you can try to telnet to the mail server over the port to see if it responds. telnet mail.server.com 587

This may be related to https://dev.blesta.com/browse/CORE-4986 which is resolved in 5.9, currently in Beta.

We need more context to the issue. If this is step 4 on the order form, which order template is it? What payment gateway are you using? What version of Blesta is this? Do you have any customizations or 3rd party extensions? A payment account implies you are using a merchant gateway. Try deleting and re-creating the Payment Account. Check your gateway logs under Tools > Logs : Gateway

You can check Tools > Logs > Module log to see if there are more details when trying to provision. A 500 error is outside of Blesta, it could indicate you don't have enough memory_limit in your PHP, it could mean there are networking issues and it can't connect to your Plesk server (DNS, routing, Firewall). First step is to check module log, then try to provision manually in Blesta by clicking Manage for the pending service and click to activate it, while also watching the ../logs_blesta/ logs for any errors. If the logs do not exist because they can't be written, make sure your server has read/write access to the directory. Settings > System > General contains the paths and will tell you if it's writable. Check the log file ownership to make sure there's not a conflict.

Under Settings > Company > Billing/Payment > Accepted Payment Types ~/admin/settings/company/billing/acceptedtypes/ you can disable Credit Card and ACH for the entire company by unchecking the boxes and saving.

Upgrade docs are here: https://docs.blesta.com/display/user/Upgrading+Blesta To summarize: Backup your files + database Upload the new full release (not a patch). When going from 4.3->5.8 it's highly recommended you first go to 4.12.3, then 5.0.3. You're 17 versions behind. Backup files + database separately after each successful upgrade. Any errors during upgrade roll back. Always upgrade to the newest patch release in a version. major.minor.patch. Note that per the docs the system requirements changed in 5.0, you may need to adjust when going from 4.12.3 -> 5.x Any third party extensions or customizations may cause problems, check if they have compatible releases. To migrate Blesta read the docs here https://docs.blesta.com/display/user/Moving+Blesta at least the big red box at the top.

Adding that sub-domain functionality to Virtualmin would probably be about $500 USD to sponsor (We make the change, provide the updated module to you, and give you a shout out on our blog when we ship it with Blesta). This would add the same functionality on the Package configuration as cPanel has for setting your own domain/domains to offer subdomains at, then the user can select the domain and enter their desired subdomain during checkout. The cPanel module checks if there is a DNS record available to determine availability, if you are using Virtualmin DNS servers, then this should work similarly. Alternatively, there are 3rd party developers that could make this change to the Virtualmin module, they can usually be found on our Discord.

After you configure your TLDs and pricing under Packages > Domain Options, create an order form of the type "Domain and Other" under Packages > Order Forms. This will create an order form with a domain search box, then continue to hosting plans as you've assigned to the order form.

It's possible with the cPanel module, but would require a modification to do this with Virtualmin UNLESS you just tell the user to enter a subdomain at one of your domains. You can tell them to enter something.domain1.com or something.domain2.com, if they do it correctly then it should work, but the module itself doesn't support selecting a predefined domain like the cPanel module does.

We don't usually recommend using a beta in production, that's up to you, but since the module was just added in 5.9 that would be the version to use. You may also be able to download 5.9.0-b1 and unzip it and copy the module from the beta to a 5.8.2 installation, I believe it is compatible.

That would be best implemented as a plugin, and it's certainly possible. For Trustpilot, a lot of people automate that by creating a staff account with limited permissions and using the Trustpilot email to subscribe order notices or BCC emails, I forget which. That would allow Trustpilot to solicit reviews from new customers automatically.

The package_pricing table contains the relationship between the Package ID and the pricings table. packages.module_id contains the module ID which links it to a particular module. package_names contains the name of the Package, which matches the TLD likeu ".com" in package_names.name. I hope that helps, I can't write a query for you but one of our devs or a community developer may be able to do that via our Discord developer channel.

Those are loaded from gravatar for the staff's email address. You can update the picture by updating it with gravatar. https://gravatar.com/

You maintain a separate excel/csv file with all TLD pricing? How is that updated? All pricing for everything in Blesta is stored in the pricings table, but you can't look at the records there and immediately know what TLD a record is for. It should be possible to write a query to export the pricings.id for all terms and TLDs to add as a column to your CSV, then with that relationship, you could update the pricing directly in the pricings table. Alternatively, you could update the registrar module you're using (if it's just 1) and change the way the price sync's so that instead of pulling it from the registrar API, it pulls it from your CSV file. That would allow better automation, because you could leave the automatic price sync enabled with 0 markup, and just replace your CSV file and it would update pricing on schedule.

You should not create any packages. This module ships with Blesta 5.9.0 BETA 1, which was released Friday. You should install the beta, then activate the registrar module under Packages > Domain Options > Registrars, and set your pricing under Packages > Domain Options > TLD Pricing. The very old method of creating your own packages for domains is no longer supported, domains use the Domain Manager.

Packages > Domain Options > TLD Pricing, click "Edit" next to the TLD you want to set pricing for. You can enter whatever pricing you want. The price sync feature is for those that want to quickly update all their pricing. If you don't want to do that, or your registrar module doesn't support it, then manually setting pricing here is the way to go.

It would require a code change as there's no setting to control which is default. Defaulting to pending is the safest option, if you add a service as an admin, and forget to change it to active before you create it, you can go to the pending service and activate it then.

Do you have index.php in your URLs? What web server are you running? If index.php is in your URLs then you may not running Apache or have mod_rewrite, or are missing the .htaccess file included with Blesta. If index.php is in your URLs but not in the link, try adding it just after the domain and see i f the 404 goes away. No there is no actual /admin/ directory, this is rewritten and handled by the application.

WAMP should work, check your php.ini settings and make sure you have enough memory_limit (256M, 512M is better). If install fails, note where it fails, and if there are any errors output. WAMP includes MySQL, and your MySQL server may need tweaking depending on the version.

I am not familiar with Netim, is that a third party registrar? In modern versions of Blesta, domains must be handled through the Domain Manager, under Packages > Domain Options. If Netim was built for an old version of Blesta, it is not compatible with the Domain Manager. An easy way to tell is to go to Packages > Domain Options > Registrars and see if it is listed. The domain manager handles the packages in the backend, under Packages > Domain Options > TLD Pricing is where you create TLDs (Or under Import TLDs import them), set the registrar module to use for the TLD, and set pricing in a pricing matrix for 1-10 years. If the Netim module supports pricing import like most other registrars, then you can set your markup amounts for register/renew/transfer under Configuration and then import all the TLDs you want to under Import TLDs. Blesta will create all the TLD packages and set all the pricing for all the TLDs you choose.

Yes, that will set a cancellation date of the end of the initial term, and the hosting plan will be cancelled and anything on the server likely deleted (depending on module, like cPanel will delete their cPanel account entirely on cancel). An alternative is to make the price 0.00 but set a renew price of something else, say 5.00. Then the first month will be free, and if they don't cancel they will be invoiced the renew price going forward.

The Virtualmin module does not support config options, so if the option is not included in the plan you configure in Virtualmin it would have to be added manually, but could still be offered through a configurable option. Packages > Configurable Options to add. Create option with pricing, create Config Option Group. Assign Config Option Group to your Virtualmin hosting package.