[Users without an account can't close tickets on Blesta 4.3.0]

@Tyson I have also stumbled across this issue of non-clients (who view a ticket via email link) being unable to close the tickets. This is on a fresh install with no extra plugins. Is that by design or is this indeed a bug?

[addReply via API with files]

Thanks for the clarification.

["systemEncrypt" API call not working.]

Nevermind   It was pretty easy.

["systemEncrypt" API call not working.]

Thanks. I am yet to learn plugin-creation on Blesta though :-(

Wish there existed a bare skeleton to start working on top of it. All such resources I could find on the web were for Blesta 3.x. 

[addReply via API with files]

Hi.

I am trying to use PHP-Curl to create a ticket via Blesta API and have a few queries:

As per my understanding, in order to create a new ticket you need two HTTP calls. One for add() and another for addReply(). Is that correct?

Secondly is there is working example of posting files along with the call to create a ticket. The parameter's explanation for it is a bit vague:

* @param array $files A list of file attachments that matches the global FILES array

Firstly I am not sure what should the structure of $files should be. Furthermore when I went through the code it appeared that the addReply method will only make use of '$files' array posted by API instead of $_FILES (only which can have the local 'tmp_name' of uploaded files).

$this->Upload->setFiles($files, false);

but $files is supplied remotely. I hope I am making some sense here.

Thanks.

["systemEncrypt" API call not working.]

Hi @Tyson

I had tried NULL but that also results in the same error:
 

<?php
require_once "blesta_api.php";

$user = "{API_USER}";
$key = "{API_USER}";
$url = "{API_URL}";

$api = new BlestaApi($url, $user, $key);
$response = $api->post("encryption", "systemEncrypt", array('value' => 'my text', 'key' => NULL, 'iv' => NULL));

print_r($response->response());
print_r($response->errors());
exit;
?>

Output:
 

Internal error: Failed to retrieve the default value

stdClass Object
(
    [error] => stdClass Object
        (
            [message] => An unexpected error occured.
            [response] => Internal error: Failed to retrieve the default value
        )

)

 

["systemEncrypt" API call not working.]

After some hit & trial and following hints on the API doc page, I realized that supplying values of optional arguments suppresses the error:

$response = $api->post("encryption", "systemEncrypt", array('value' => 'my text', 'key' => 'my key', 'iv' => 'my iv'));

works. Even blank values work:

$response = $api->post("encryption", "systemEncrypt", array('value' => 'my text', 'key' => '', 'iv' => ''));

As per the API and class docs, without the optional arguments, Blesta should encrypt/decrypt using the Blesta.system_key. But omitting these arguments results in an error as shown in the original post. Copy-pasting the system_key from config/blesta.php into 'key' and 'iv' values solves it for me and produces the desired result but this is far from ideal.

["systemEncrypt" API call not working.]

Hi.

For some custom integration of Blesta, I have been trying the API examples listed here to make myself familiar with the API:

https://docs.blesta.com/display/dev/API

While:

$response = $api->get("users", "get", array('user_id' => 1));

gives expected results, for some reason:

$response = $api->post("encryption", "systemEncrypt", array('value' => "my text"));

fails with:

Class Object
(
    [error] => stdClass Object
        (
            [message] => An unexpected error occured.
            [response] => Internal error: Failed to retrieve the default value
        )
)

Will really appreciate some pointers. Thanks in advance.