1) - Support tickets sent from a sub-account email get posted with the primary's email under the " From/To " section. Although we noticed that the " Last Reply " area does actually show the sub-account's email address   ========= 2) - We noticed that if we reply back to the ticket that came from a sub-account that the reply gets sent to the secondary email address as a carbon copy ( CC ) - AND - gets sent to the primary email address too ?   Is there a way to make i