PauloV Posted October 28, 2015 Author Report Share Posted October 28, 2015 Hello I will try next week Regards, PV Blesta Addons 1 Quote Link to comment Share on other sites More sharing options...
kikloo Posted November 14, 2015 Report Share Posted November 14, 2015 Hi, If i use this plugin then do I disable the default support in blesta ??? Thanks. Quote Link to comment Share on other sites More sharing options...
WebhostingNZ.com Posted November 17, 2015 Report Share Posted November 17, 2015 Hello I will try next week Regards, PV Hi PauloV, I know you are very busy, just wondering if you have an update on this yet? Thanks. Quote Link to comment Share on other sites More sharing options...
PauloV Posted November 20, 2015 Author Report Share Posted November 20, 2015 Hi, If i use this plugin then do I disable the default support in blesta ??? Thanks. Hello You can use both, but I recomend only work with one, Support Manager or Support Manager Pro, because they are indipendent, but do the same thing, with some extra stuuf Hi PauloV, I know you are very busy, just wondering if you have an update on this yet? Thanks. Hello, Yes there are alredy some updates, I only have to finish integrate the updates from Blesta 3.6.1 on mine Support Manager Pro to relase Sorry to all, for the late updates, I m trying really hard to update everithing and may everyone happy I will try next week to relase all Regards, PV Quote Link to comment Share on other sites More sharing options...
PauloV Posted January 27, 2016 Author Report Share Posted January 27, 2016 UPDATED 27-01-2016 One year after the latest update, here it is the new "revamp" and full loaded Support Manager Pro with an huge modification to support exclusive features to Blesta This is a major upgrade to Support Manager Pro, I have tested everything, but sometimes things can go rong (WHMCS exemple lol), so please Backup/Backup/Backup before upgrade Support Manager Pro, to be able to revert Try to find the new features, you will have a pleasent suprise I also added new screenshots below: == Staff List Ticket View == Added: New Left Menu on Staff listing all Tickets Added: Quick Filter tickets by Department (Drop Down Style) Added: Total Tickets By Status Added: Cookie to store Full Screen Ticket View Windows Status, for wen navigating betwin links remember if its full Added: Background Color Change on Ticket, wen its assignet to you Added: Font Awesome for styling Added: Show background diferent color (light red) on Ticket line, if the ticket was not readed/open by Staff Fixed: Some issues on Services Ticket View Tab (thanks to viperdh) Fixed: Some issues on PIPE Ticket Import (thanks to viperdh) Fixed: Some issues on KB (thanks to viperdh) == Staff View/Reply Ticket == Added: Warning message if any outher staff member is viewing/replying the ticket Added: More Client Details that are hide by default but you can click on the litle arrow down button to display all Added: Real Time Saveto database on any Department Change and/or Assinet to and/or Priority and/or status. (Auto Submits the form) Added: Assing a Service to the Ticket (if the client has active services on it) Added: Assing Custom Fields to Ticket (you can now add/remove/edit costum fields by Ticket) Added: Notes moved to TOP of any Replies to better view Added: Left Menu to Quickly navigate betwin Departments/Status Added: List Client Services Added: Quoting an reply now adds extra styling to text adding date + time + who submited Added: Font Awesome for styling Removed: Unecessary space betwin Reples == Client Area == Added: Ticket Widget to list all tickets like Staff Client Area == Client View Ticket == Removed: Ticket Log changes (dosent make sense view them) == Client Reply Ticket == Added: Asigned Service (yes clients can assign service finally to tickets) == Client Add Ticket == Added: Asigned a Active Service to the Ticket (as above clients can assign service finally to tickets) To add/remove/edit custom fields to tickets just go to Settings->Plugins->Support Manager Pro->Manage (folow the instructions) New Screen SHots 2016 See first post how to install/upgrade Hope you all like, and sorry for the late update Regards, PV a.daniello, Blesta Addons, WebhostingNZ.com and 2 others 5 Quote Link to comment Share on other sites More sharing options...
Jonathon Posted February 19, 2016 Report Share Posted February 19, 2016 Hey Guys, on the client portal side I am getting admin only JS and it is causing my page to reload over and over again Happens when not signed in, I have added a support link on my client pages - and when I remove that the refresh stops but the javascript is still present. The JS in the bottom is <!-- display admin ticket count menu badge--><script>jQuery(function($){if( $("a[href=/portal/plugin/support_managerpro/client_main/]").length ){$( document ).ready(function() {$.get( '/admin/plugin/support_managerpro/client_tickets_count/', function(newRowCount){$("a[href=/portal/plugin/support_managerpro/client_main/]").html( newRowCount.trim() );});});setInterval(function(){$.get( '/admin/plugin/support_managerpro/client_tickets_count/', function(newRowCount){$("a[href=/portal/plugin/support_managerpro/client_main/]").html( newRowCount.trim() );});},5000);}});</script><!-- end display admin ticket count menu badge--> PauloV 1 Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 19, 2016 Author Report Share Posted February 19, 2016 Hey Guys, on the client portal side I am getting admin only JS and it is causing my page to reload over and over again Happens when not signed in, I have added a support link on my client pages - and when I remove that the refresh stops but the javascript is still present. The JS in the bottom is <!-- display admin ticket count menu badge--> <script> jQuery(function($){ if( $("a[href=/portal/plugin/support_managerpro/client_main/]").length ) { $( document ).ready(function() { $.get( '/admin/plugin/support_managerpro/client_tickets_count/', function(newRowCount){ $("a[href=/portal/plugin/support_managerpro/client_main/]").html( newRowCount.trim() ); }); }); setInterval(function(){ $.get( '/admin/plugin/support_managerpro/client_tickets_count/', function(newRowCount){ $("a[href=/portal/plugin/support_managerpro/client_main/]").html( newRowCount.trim() ); }); },5000); } }); </script> <!-- end display admin ticket count menu badge--> Thanks for helping To fix it just open the file /plugins/support_managerpro/support_managerpro_plugin.php Find on line 1233: if ($params['portal'] == "client") Replace with: if ($params['portal'] == "client" && $this->client) I Will add the fix on the next update Regards, PV Paul and Blesta Addons 2 Quote Link to comment Share on other sites More sharing options...
Jonathon Posted February 19, 2016 Report Share Posted February 19, 2016 Thanks for the super fast update on this one Works as expected Quote Link to comment Share on other sites More sharing options...
Jonathon Posted February 20, 2016 Report Share Posted February 20, 2016 Hi PauloV When a user is signed in and creates a ticket - this error pops up SQLSTATE[42S02]: Base table or view not found: 1146 Table 'tablename.support_staff_schedules' doesn't exist on line 124 in /sites.XXXX/www/lib/model.php This was a new install, and first time it had the supportPro installed Emailed ticket work fine. If you need additional information please let me know. Jonathon Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 20, 2016 Author Report Share Posted February 20, 2016 Hi PauloV When a user is signed in and creates a ticket - this error pops up SQLSTATE[42S02]: Base table or view not found: 1146 Table 'tablename.support_staff_schedules' doesn't exist on line 124 in /sites.XXXX/www/lib/model.php This was a new install, and first time it had the supportPro installed Emailed ticket work fine. If you need additional information please let me know. Jonathon Hello, The error is from Support Manager and not Support Manager Pro Try to make sure you are only using Support Manager Pro and not Support Manager. Make sure the files are from Support Manager Pro, also Hope that helps. Regards, PV Blesta Addons 1 Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 21, 2016 Author Report Share Posted February 21, 2016 Hello to all New version released Fixed: Bug on Portal Page (found by Jonathon) Fixed: Bug on Client Tickets (found by Jonathon) Just check first page how to Download/Install/Upgrade Thanks to all Regards, PV Blesta Addons 1 Quote Link to comment Share on other sites More sharing options...
10RUPTiV Posted February 22, 2016 Report Share Posted February 22, 2016 hey guys... Any idea on how I can use support pro to handle email that are not defined in "department". Let say for example, a client sent me an email directly, and I would like to send it back in support. Under thunderbird I have a plugin called "Bounce/Redirect" that just send back the email to someone else without using forward or reply. The email received by the supportpro is having a TO: original email instead of the department email. I would like to have a department that handle all emails that are not send to a department... Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 23, 2016 Author Report Share Posted February 23, 2016 hey guys... Any idea on how I can use support pro to handle email that are not defined in "department". Let say for example, a client sent me an email directly, and I would like to send it back in support. Under thunderbird I have a plugin called "Bounce/Redirect" that just send back the email to someone else without using forward or reply. The email received by the supportpro is having a TO: original email instead of the department email. I would like to have a department that handle all emails that are not send to a department... It can be done, its not hard I Also dont like the "From/To" and I will release a final solution for this to correctly display separated the From Email Adress and/or Name, and "To" the Department associated with the email adress, for the "No Department", a soluction is to create a "Dummy" department called for exemple "Catch All" that will recive all emails from outher adresses configured on Piping/pop/imap. Regards, PV Blesta Addons 1 Quote Link to comment Share on other sites More sharing options...
10RUPTiV Posted February 25, 2016 Report Share Posted February 25, 2016 One other think, will be to add some stuff in the header of the email to better catch the ticket ID to keep the same "thread". We do some test and instead of have ticket hash code in the subject, we put only ticket code it's not working properly all the time! Maybe having something in the header will be more solid! Quote Link to comment Share on other sites More sharing options...
eXtremeSHOK Posted March 2, 2016 Report Share Posted March 2, 2016 Does this have Support Tickets Limiting ? Please see forum post for more info http://www.blesta.com/forums/index.php?/topic/6050-support-tickets-limiting/ Quote Link to comment Share on other sites More sharing options...
Michael Posted March 2, 2016 Report Share Posted March 2, 2016 Does this have Support Tickets Limiting ? Please see forum post for more info http://www.blesta.com/forums/index.php?/topic/6050-support-tickets-limiting/ I can tell you from the first post of this thread that it doesn't... PauloV 1 Quote Link to comment Share on other sites More sharing options...
PauloV Posted March 3, 2016 Author Report Share Posted March 3, 2016 Does this have Support Tickets Limiting ? Please see forum post for more info http://www.blesta.com/forums/index.php?/topic/6050-support-tickets-limiting/ Hello, It dosent suport but its not very complicated to integrate If you want I can send you a Quote to add that option, I have to make a Blesta Module, and then add some extra options to Support Manager Pro to fully support Tickets Limiting as you want. Regards, PV Quote Link to comment Share on other sites More sharing options...
kikloo Posted March 30, 2016 Report Share Posted March 30, 2016 Hi, Does this plugin also needs PECL extension to fetch mail from mailbox ??? Thanks. Quote Link to comment Share on other sites More sharing options...
Michael Posted March 30, 2016 Report Share Posted March 30, 2016 Hi, Does this plugin also needs PECL extension to fetch mail from mailbox ??? Thanks. yes it is a edit of the standard one shipped with Blesta. PauloV 1 Quote Link to comment Share on other sites More sharing options...
jobplease Posted May 8, 2016 Report Share Posted May 8, 2016 hi there, Is there a new update coming soon. Class 'SupportManagerproController' not found on line 11 in /home/****/public_html/plugins/support_managerpro/support_managerpro_kb_controller.php ? Quote Link to comment Share on other sites More sharing options...
Jonathon Posted May 9, 2016 Report Share Posted May 9, 2016 Hi JobPlease What action or url are you using when you see this error message? Quote Link to comment Share on other sites More sharing options...
Tyson Posted May 9, 2016 Report Share Posted May 9, 2016 hi there, Is there a new update coming soon. Class 'SupportManagerproController' not found on line 11 in /home/****/public_html/plugins/support_managerpro/support_managerpro_kb_controller.php ? See my reply in your other thread. PauloV and jobplease 2 Quote Link to comment Share on other sites More sharing options...
PauloV Posted May 9, 2016 Author Report Share Posted May 9, 2016 @Tyson / @Licensecart / @Jonathon Thnks @jobplease I will update after the 4.0 or 4.1 because there is nothing to update just right now Michael and jobplease 2 Quote Link to comment Share on other sites More sharing options...
Daniel B Posted June 10, 2016 Report Share Posted June 10, 2016 Just installed on a fresh install and I'm not getting any options when I click the checkbox next to tickets (used to pop up the modal window to move to trash, etc). Think I'm just missing a file? (Can't reupload at the moment, on an hour bus ride home or I'd would just try that). Quote Link to comment Share on other sites More sharing options...
Michael Posted June 10, 2016 Report Share Posted June 10, 2016 Just installed on a fresh install and I'm not getting any options when I click the checkbox next to tickets (used to pop up the modal window to move to trash, etc). Think I'm just missing a file? (Can't reupload at the moment, on an hour bus ride home or I'd would just try that). You using Safari? Quote Link to comment Share on other sites More sharing options...
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