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[Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.


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UPDATED 09-05-2018 - Add an extra option on Suport Manager Pro in Plugin manager to showw All Companies Tickets. By default only shows the selected Companie Ticket, you can change it now to show

UPDATED 27-01-2016   One year after the latest update, here it is the new "revamp" and full loaded Support Manager Pro with an huge modification to support exclusive features to Blesta   This is

UPDATED 25-01-2015   Finally after a cup of coffee and several hours merging Support Manager from Blesta 3.4, to Support Manager Pro Plugin, I have finally finish  Added New: - All new features

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On 07/10/2016 at 7:23 AM, kemeris said:

Great plugin, but I have one problem. There is no way to open new ticket for unregistered client, I get " The client selected for this ticket does not exist." error.

 

Hello @kemeris:)

Support Manager Pro and Support Manager Core, dosent support that function yet, but I will add it to the todo list on this next release :)

Regards,

PV

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  • 1 month later...

Now that we have "Support Manager PRO" installed...
 

The "Open Tickets" link within the Dashboard's "System Overview" widget still links to the basic "Support_Manager" plugin, NOT the PRO version.

http://support.mywebsitename.com/admin/plugin/support_manager/admin_tickets/

 

How do we get the "Open Tickets" link within the Dashboard's "System Overview" widget to go to the PRO version at ...

 

http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/

 

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8 hours ago, turner2f said:

Now that we have "Support Manager PRO" installed...
 

The "Open Tickets" link within the Dashboard's "System Overview" widget still links to the basic "Support_Manager" plugin, NOT the PRO version.

http://support.mywebsitename.com/admin/plugin/support_manager/admin_tickets/

 

How do we get the "Open Tickets" link within the Dashboard's "System Overview" widget to go to the PRO version at ...

 

http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/

 

Edit the portal plugin: Settings > Company > Plugins > portal and click manage then add the link for the support_manager pro instead of support_manager. Please try these basic things.

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Thanks.

This worked great for the CLIENT side.

BUT....

I was referring to the ADMIN DASHBOARD...


The ADMIN Dashboard's "System Overview" widget still links to the basic "Support_Manager" plugin, NOT the PRO version.

http://support.mywebsitename.com/admin/plugin/support_manager/admin_tickets/

 

How do we get the "Open Tickets" link within the ADMIN Dashboard's "System Overview" widget to go to the PRO version at ...

 

http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/

 

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Concerning the functionality for the 'Support Manager PRO" plugin...



1) -  How do we delete existing file and image attachments for tickets that we have deleted ?

Or is this already being done ?

If not, where are the files being stored on the server ?

========

 

2) - Ticket System is NOT receiving Piped Emails that have Attachment.

Absolutely no ticket is created if a "Piped Email" has a file attachment.

Please see... 
https://www.blesta.com/forums/index.php?/topic/7895-ticket-system-not-receiving-piped-emails-that-have-attachment/

========

 

3) - Within the manage part ( Support Manager Pro Default Configs ) of the plugin there is a text field for "Custom Fields".

By default it has " Field1:None,Field1:Value1,Field1:Value2,Field1:Value3,Field2:None,Field2:Value1,Field2:Value2,Field2:Value3 "

Where within the Admin or Client interface are these custom fields displayed ?

Can you please give screenshot of both the "Custom Fields" and the visual output where they get displayed ?



=========


4) - Looking at the screenshot below...

How do we get the following areas to appear on the interface at  http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/ 

- Realtime Open Tickets
- Highlight Selected Status Bar
- The Built in Auto Spam function ( how is it configured )


 

support_managerpro_1.jpg

 

===================

 

5) - http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/reply/1

When the Admin replies to a ticket, we noticed that when a selection is made from one of the four (4)  dropdowns that each dropdown selection will cause the page to "refresh" BEFORE we are ready to submit our reply.

Which means we have to make our dropdown selections BEFORE composing our reply or notes.

Otherwise we will lose our changes before we are ready to submit ( our reply to ) the ticket.

Is this normal ?

 

==================


6) - Are the " NOTES " that we create at  http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/reply/1

only to be seen by the admin as "private notes" ?

Or can they be displayed "publicly" within the "Clients" own dashboard or ticket area so they can see the notes too ?

 

==================

 

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On 20/02/2014 at 7:29 PM, PauloV said:

1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 21-02-2016)

 

2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory.
 
3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Support Manager Pro" plugin, just Click on "INSTALL"
 
4º- Now you will see on new menu item called "Support Pro". Now you have to configure everything like the original Support Manager.

Hello,

I Didnt have time to update the screenshots, sorry :( 
I will try to update them as soon as possible :)

Regards,

PV

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  • 2 weeks later...

We currently have 10 " open " tickets in our system.
 

1) - After we started using Support Manager Pro, the “Open Tickets” count does not dynamically change within the Admin dashboard area.  It stays at " 2 " .
 

2) - There is no open ticket " status badge " being displayed in the top navigation menu .

===================

support_manager_pro_dashboard_screenshot.jpg

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  • 2 weeks later...
19 hours ago, turner2f said:

@PauloV

 

Just one other thing I noticed is that any Invoices that get Voided are deleted, and not put into the "Voided" section.

Is this normal ?

Hello,

What version of Blesta are you using? Its best to ask on main Suport forum or Beta Suport if your are using Blesta Beta 4.0 :)
About Blesta dont show you the notification, its working OK here :) can you PM me the HTML Source code from your admin page to take a peak?

Regards,
PV

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We are using  Version 4.0.0-b3

 

==================

In our Admin page HTML code we noticed that the following CSS is commented out ...
 

<style type="text/css">
<!--
.spro_badge {
    top: -8px;
    font-size: 10px;
    font-weight: 700;
    float: none !important; position: relative;
    padding: 2px 5px 3px 5px;color: #fff;
    background-image: linear-gradient(#fa3c45, #dc0d17);
    background-image: -webkit-gradient(linear, center top, center bottom, from(#fa3c45), to(#dc0d17));
    background-image: -webkit-linear-gradient(#fa3c45, #dc0d17);
    -webkit-box-shadow: 0 1px 1px rgba(0, 0, 0, .7);
    box-shadow: 0px 1px 1px rgba(0,0,0,0.7);
    text-shadow: 0px -1px 0px rgba(0,0,0,0.4);
    -webkit-border-radius: 10px;
    -moz-border-radius: 10px;border-radius: 10px;
}
-->
</style>

 

So we UN-commented it, and still saw no change ( no badge ) in the top navigation menu.

 

==============

 

So then we took a look at the " support_mangerpro_plugin.php " file

And saw the 2 sections of code for ...

<!-- display admin ticket count menu badge-->

<!-- display client ticket count menu badge-->

 

Is it possible that we are not seeing the Badge notifications do to our installation being in a SUB-directory AND also in a SUB-folder ?

And our plugin folder is "plugins" not  "plugin"

/home/username/support.mywebsite.com/sub_folder/plugins/support_managerpro


Would this hinder the plugin's GET URL's ?

EXAMPLE:

 

if( $(\"a[href='".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_main/']\").length )
{
  $( document ).ready(function() {
    $.get( '".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_tickets_count/', function(newRowCount){
      $(\"a[href='".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_main/']\").html( newRowCount.trim() );
    });
  });
  setInterval(function(){
    $.get( '".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_tickets_count/', function(newRowCount){
      $(\"a[href='".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_main/']\").html( newRowCount.trim() );
    });

 

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  • 1 month later...
On 12/12/2016 at 4:27 PM, turner2f said:

@PauloV

 

Just one other thing I noticed is that any Invoices that get Voided are deleted, and not put into the "Voided" section.

Is this normal ?


Concerning this instant deletion of the invoices, it appears it was the " Delete Invoices (ver 1.1.0) " plugin that was causing the voided invoices to be automatically, instantly deleted.

We configured the plugin to NOT do that, but it does it anyway, so we had to DIS-able it and contacted the plugin's programmer.

https://www.blesta.com/forums/index.php?/topic/7102-plugin-delete-voided-invoices/&do=findComment&comment=50227
 

 

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