STEP 1 - Go to  Admin --> Support --> Departments --> Edit --> Piping configuration    text field   There is a sample line of code that is generated ... /usr/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/ Use   /usr/local/bin/php    instead of   /usr/bin/php   STEP 2 - Open up C-Panel and go to  "Global Email Filter"   1) - Give it a title 2) - Use " t