STEP 1 - Go to Admin --> Support --> Departments --> Edit --> Piping configuration text field
There is a sample line of code that is generated ...
/usr/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/
Use /usr/local/bin/php instead of /usr/bin/php
STEP 2 - Open up C-Panel and go to "Global Email Filter"
1) - Give it a title
2) - Use " t