Paul

Your email settings are probably not correct, doesn't look like it can send an email. Make sure if you're using SMTP that your credentials are right. Make sure the from address in your email templates is correct. Make sure your Temp directory is correct and writable (Settings > System > General). If services cannot be made active, then probably there is an error when making the API call with the module. Check the module log under Tools > Logs: Module tab. Click the row to expand to display the raw input/output. Will be helpful in determining the cause.

When creating a service for the client in Blesta, you can opt NOT to create an invoice. Then after the service is added, click to Manage the service and do a "Change Renew Date" under Actions to set the date when the next invoice should be due and the service renews. If you opt to create the invoice, you can modify it after the fact to change the due date. Which way you go will depend on whether you want an invoice to be generated soon or just at the next cycle.

I created this task CORE-2990 There would have to be several conditions met: No module service fields No configurable options No addons Only then could be skip the step.

That's weird that your Apache SSL settings would have any bearing on PHP and egress connections. Glad it works though, thanks for the update! Best guess is that maybe you were missing OpenSSL, and setting up Apache correctly got you the necessary libraries.

Clients can't make changes to the service when they owe money for the service. Their account should be current, after which they will be able to make changes.

Is IPN active in PayPal? Blesta sets the IPN URL for each charge, so unless you moved Blesta and already have subscriptions it should work. Make sure your hostname is correct under Settings > System > Companies as well. If it's not, it could be a problem. Make sure your server can accept TLS 1.2 connections, PayPal is not going to connect with unsecure/legacy protocols. What do you mean login credits? If you aren't getting order emails, go to Billing and click the Cog/Gear icon in the Orders widget. You can subscribe to receive order emails here. The cron provisions paid pending services. If the service is pending, then it was approved by the order system. In order form the service to be provisioned, the associated invoice must be PAID and the cron must run. If it's not paid, then it will not be activated until it is paid. Create an order form of the type "Client Registration" if you want them to be able to register without placing an order. Packages > Order Forms, [+] Link your products to the Blesta order form. Blesta handles orders, and there's no way to get an order inside Blesta otherwise.. besides using the API to build your own order form, in which case you'd need a developer. Make sure your hostname is correct under Settings > System > Companies, Edit company. Also it may be a good idea to go through all your email templates and make sure they are correct. Settings > Company > Emails

Wouldn't @Blesta Addons Data Pools module work for selling keys that you have? https://blesta-addons.com/plugin/news/main/view/10/ The license manager in Blesta generates the keys, but if you just want to sell keys from a list of keys that you have, then seems like the module above would do the job for you.

Try testing your CURL, see https://docs.blesta.com/pages/viewpage.action?pageId=10551368 On this page there is an example PHP script to check what version of SSL/TLS your server can communicate. This will test both curl and your SSL/TLS version. Copy the curl-check.php code, then upload and run in your browser.

I'm not familiar with firewall-cmd does that open up egress or ingress or both? Your server must be able to make an egress connection to us on 443. Via SSH you can run: GET https://account.blesta.com To see if there is a response, should output HTML code for that page. If it does output the proper HTML code, then it's not the firewall and might be your PHP. PHP CURL is used to establish the connection.

The error seems to indicate that you are running PHP 7.2 and have not applied the hotfix-php71 patch that's included in the Blesta zip file. That directory contains 3 files in various directories, and you must overwrite the original Blesta files of the same names with those to give it PHP 7.1 & PHP 7.2 support. Once you do that, I suspect it'll work.

Try CLI installer with the full path to the right PHP version, it must be different than what Apache is using. Do you have access to PHP error logs? The error logs probably have more details.

Regarding the pending payment - this is a good sign that PayPal is able to make the IPN request. However, pending payments from PayPal usually mean that PayPal is waiting on the funds to clear. This is common when the customer pays with a check, which may or may not clear, so the transaction gets listed as pending until it clears. Blesta will not provision with pending funds, but you may want to activate for those customers if you trust the funds will settle.

Check the settings here: Settings > Company > Billing/Payment > Invoice and Charge Options: Allow Clients to Change Service Package Settings > Company > Client Groups: Edit - Allow Clients to Change Service Package (If settings are overriding company settings) These should be checked for customers to be able to change their package and upgrade/downgrade. You may also want to see if "Allow Clients to Change Service Terms" is checked, which would allow them to switch between say 1 month and 1 year if you offer additional terms.

Thanks for PM'ing me your license key. The license is in a state of re-issue, and has not been activated. Our license logs also show no requests for this license, so it's not just a matter of a failure to validate on our end, but no connection has been made to us. By all counts, your installation is not able to reach our license servers to validate the license. Make sure port 443 egress is open at your firewall Make sure you don't have any disabled_functions in your php.ini.. for example, if curl, curl_exec, are disabled in your php.ini, then Blesta will be unable to make any calls to any 3rd party API's, including for license validation. The only other thing I can check on our end, is whether we are blocking your server's IP address.. but I will need that in order to check. We shouldn't be blocking you unless your server was sending malicious requests to us in the past.

A blank page indicates there is some sort of error, which is being suppressed. Clicking back could have unexpected results. Was the database "blesta" populated with any tables? If so, how many? Is your database credentials correct? Seems unusual that your username would be phpmyadmin Does your database user have full permissions to the "blesta" database? Do you have SSH access to the server? If so, you might try the CLI installer: php ./index.php install

Also, just to add.. if you upload a fresh copy of Blesta to another directory on the server, and access in your browser, it will do a system requirement check. If you are failing on any of the common requirements then it will be obvious. You can delete the files after the check, no need to install. It won't check the firewall though.

Probably your install is unable to validate the license. If you PM me the license key, I can check our logs. Another thing to note besides the things you mentioned, is that you should have moved Blesta by moving the database + files. The /config/blesta.php config file contains a critical System Key which must match the installed database. If you did something like a fresh install and overwrote your database then you would have permanently broken encryption, this included. This is mentioned in our Moving Blesta Guide.

Are PayPal transactions now being recorded in your Blesta? I just noticed I replied to another thread of yours regarding PayPal. Just to add, Blesta set's the IPN URL in each payment button. However, if IPN is disabled in PayPal, PayPal still requires a URL to be set to re-enable it. The URL is not that important, because Blesta sets it with each request.

Did your PayPal transaction show up in Blesta? It should be applied to that invoice, closing it. If the transaction is not listed at all, then the IPN call from PayPal either failed or IPN has been previously disabled within PayPal. The cron (which should be set up to run every 5 min) automatically provisions paid pending services which means that the service is pending (Order has been approved, moving the service from "in-review" to "pending") and the invoice is paid. In your case, the invoice does not appear to be paid.

Are you sure the ticket received email is not sent? Check the mail log under Tools > Logs > Email to see if the email is sent, and just not received. Also, you may want to check your error logs, typically at ../logs_blesta/ (The path is defined under Settings > System > General) to see if there are any errors with sending. Best guess is that the PHP environment for the cron may be different than in Apache, and there could be errors with sending.

WHMCS plays very loose with their data, so sometimes there is no data when data is expected and required and it results in an error. Check your WHMCS database to make sure all clients/contacts have a client ID. The subsequent errors are likely a result of the first. If you need help, and are willing to securely share a dump of your WHMCS database, we can attempt the import here and debug any issues and either update the importer to work for you, or send you a fresh Blesta database with your imported data. We delete all data when we are finished.

Addon services that should be available when purchasing a service must belong to a Package Group of the type Addon, which should be assigned to it's parent package group. If you have created an addon, and it's not appearing, check that that's the case. Post screenshots if you aren't sure.

Required fields are set under Settings > Company > Client Options > Required Client Fields. There's currently no visual indicator. It's something that should probably be added, and you can make an official feature request at https://requests.blesta.com

Users must have an account to check out, so they are prompted to login or create an account before the payment step.

Thanks for handling Mike.