You should contact LicensePal for support however I'm not sure if Jay does provide support since on their website they state Blesta provides the support, however they don't unless you post on the forum. But to clear it up better for you please visit: http://docs.blesta.com/display/support/Getting+Support#GettingSupport-SupportAccess
Thank you for your recommendation mate, and correct for non direct customers the forums are available where you get support from us the community and the developers.