I was wondering guys if we could have three new features below:
1. When replying to a ticket can it change the status, so if a client replies it goes to Open, if a staff member replies it goes to Awaiting reply?
2. Emails run by the cron however they have a minimum of 5 minutes to run, so if someone replies we have to be on the page or wait 5 minutes to see we have an alert, so I was wondering if we can have a shorter time like 1 minute or 2 minutes for the tickets.
3. As above it would be cool to to have an alert at the top as the ticket system is Ajax powered I thought it would be cool to have (1) Support Manager > Tickets | Company name.
That would alert us we have a new ticket.
Just a few ideas for the future of Blesta.