PauloV
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Posts posted by PauloV
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New update with more funtionality
Read first post how to download/upgarde :
Added:
- Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language)
- Live Help Widget Auto detect Name and Email wen client logins to Client Area
Fixed:
- Fixed quotes in name problem. (bug found by a.daniello)
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New update released
Blesta Live Chat 1.0.7Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello) Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello)
Just see first post how to Install or Upgrade
Many thanks a.daniello for your help
I used :
if ($GLOBALS['_SESSION']['blesta_staff_id']) return $blc_include;insted of:
if (!isset($this->Session)) Loader::loadComponents($this, array("Session"));And for language I have added:
/* Chat Supported Languages 0 => 'eng', 1 => 'lit', 2 => 'hrv', 3 => 'esp', 4 => 'por', 5 => 'nld', 6 => 'ara', 7 => 'ger', 8 => 'pol', 9 => 'rus', 10 => 'ita', 11 => 'fre', 12 => 'chn', 13 => 'cse', 14 => 'nor', 15 => 'tur', 16 => 'vnm', 17 => 'idn', 18 => 'sve', 19 => 'per', 20 => 'ell', 21 => 'dnk', 22 => 'rou', 23 => 'bgr', 24 => 'tha', 25 => 'geo', 26 => 'fin', 27 => 'alb', */ if (Configure::get("Blesta.language") == "en_us"){ $lang = ""; }; if (Configure::get("Blesta.language") == "pt_pt"){ $lang = "por"; }; if (Configure::get("Blesta.language") == "pt_br"){ $lang = "por"; }; if (Configure::get("Blesta.language") == "fr_fr"){ $lang = "fre"; }; if (Configure::get("Blesta.language") == "es_es"){ $lang = "esp"; }; if (Configure::get("Blesta.language") == "de_de"){ $lang = "ger"; }; if (Configure::get("Blesta.language") == "it_it"){ $lang = "ita"; }; if (Configure::get("Blesta.language") == "ru_ru"){ $lang = "rus"; }; if (Configure::get("Blesta.language") == "zh_cn"){ $lang = "chn"; }; if (Configure::get("Blesta.language") == "ar_sa"){ $lang = "ara"; };Later on I have to use an array, more easy
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Could you do everything I asked for the in the feature request section as well? I am willing to pay for development to get it done correctly and quickly, as well as guarantee continued support and functionality in future Blesta versions.
Are you the developer yourself, personally, or do you have someone else doing it for you or helping you?
I ask because I want to make sure I have direct contact with the developer so no matter what happens in his life (stops doing hosting, moves companies, stops using Blesta, etc); I can still have access to you and pay you to make sure things are kept updated and functional.
Yes, i could do that
Yes, Im the developper of all my signature plugin's/modules/extensions/mods/order forms I also alredy have deveolped several plugins and modules for a several blesta members I own a company in Portugal, but I do this purly for fun (love blesta, and love to program/design), in my free time.
You can PM me if your are interested in custum work
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You do get assigned department emails I had one.
You also get emails when someone replies but you need to tick the boxes in the Staff section of the support manager:
Low, Medium, Critical tick boxes, etc.
I think what he means is not "Assigned" to a STAFF
What he wants is to be able to select several option on each department
exemple:
The staff "John Doe", assigned the "Department 1" and only check the options "no email updates", to not recive any email updates.
The staff "Susan Carol", assigned the "Department 2" and only check the options "receive ticket status change email updates", to only recive by email, notifications only wen the status is changed
etc..
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Ummmm (great header), more ideias for me eheh
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What about having a list of Departments on the left (or right for Arabic) side of the page? That way you can only view tickets by a certain department.
How long and hard would it be to implement this?
What you need is a filter to display tickets by department, correct?
If so, it could take some work, but is not hard to do it
I have to finish first Open SRS Module, because many blesta users have donated for it, after that I will finish Blesta Bookmarks Plugin, next we will do an new Order Form that was asked by blesta some time ago, and finally I will start wih Support Manager Pro and try to implement that and outher functionality
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The ability to be assigned to a specific support department but configure the specific updates to receive from it is needed.
- Assigned dept, no email updates
- Assigned dept, admin reply email updates
- Assigned dept, client reply email updates
- Assigned dept, internal notes email updates
- Assigned dept, receive ticket status change email updates
- Assigned dept, receive updates only on TICKETS ASSIGNED TO USER or ALL tickets
Right now the support system as is seems to be hardly usable for a company with 10+ support staff, dedicated billing staff, dedicated provisioning staff, etc and hundreds of tickets opened per week.
The "user contribution" of "Support Plus" mod helps but this is still needed, as well as the ability to filter tickets by department, ticket status, etc.
Pretty urgent if you want to get some larger hosting companies using Blesta.
You should get a look at how the Ubersmith support system works for tips of improving yours or at least develop a real and seamless integration for the SirPortly (www.sirportly.com) support system to take the task of building a proper support desk off your hands.
You could try my Support Manager Pro Plugin there is some new features and more improvment from the original.You can also modify complitly your Support Manager Plugin, just ask a developper to do itI have see it that you take a peak
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I did "wget" of the link you have posted in the first post and I unzipped the zip file in the plugins directory.
I am showing 2,673 files.
Tried. No luck.
In the "/plugins/live_chat/vendors/blc/settings" directory, I have:
BlestaLiveChat.sql
_settings.ini.php
There is no "settings.ini.php" file.
When I copy _settings.ini.php to settings.ini.php, no errors show up, I just get a blank page. I have also uninstalled and re-installed the plugin and still get the same results.
Any help would be greatly appreciated. Thank you in advance!
If you want PM an access to try to see what is rong
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@PauloV
When I install the plugin and click on the Live Chat link at the top, a new pop-up appears as a blank page (../plugins/live_chat/vendors/blc/index.php/site_admin/).
Any ideas? Thanks in advance!
Strange. Did you check if all files/folders where uploaded correctly?
1.673 files537 foldersIf your URL of your blesta instalation is for exemple:
http://subdomain.mydomain.com/myblesta/
try to acess using the url:
http://subdomain.mydomain.com/myblesta/plugins/live_chat/vendors/blc/index.php/site_admin/
Also check if there is 2 files in "/plugins/live_chat/vendors/blc/settings" directory, called:
_settings.ini.phpsettings.ini.phpIf you want I can try to see the problem and fix it, just PM an temporary FTP access to the directory "/plugins/live_chat/"
@Paul: Thanks
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Hello,
This plugin looks very interesting!
Is it compatible with 3.4.3? I get a blank screen when clicking the Live Chat link after installing.
Please advise when you get a second. Thank you.
Download the latest update (uninstall you current Blesta Live Chat first), that I have uploaded today with the Major addons
Many thanks, PauloV!
I wanted to write you to ask you if you would have updated the chat
Thank you
If you find any problems on today release, just tell me -
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Hello to all blestars
Here it is the Third Release Candidate for Blesta Live Chat 1.0.6
Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week)
Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/)This version brings a LOT of new features and Im going to trie not forget all posting it here
Added: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) Files upload Chat search Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module GEO detection using three different sources Option to configure start chat fields Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Option to send messges to anonymous site visitors, Voting module FAQ module Online users map Pro active chat invitatio Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option to have different pro active messages for different domains. This can be archieved using different identifiers. Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Flexible permission system, Roles,GroupsUsers Tablet and Mobile friendly
And here is the complete list what Blesta Live Chat can do right now
Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly). Vew in real time (5 seconds delay), all online users, and see what are they doing. Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area. Blesta Live Chat can do: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...) Chrome extension Repeatable sound notifications Work hours See what user see with screenshot feature Drag & Drop widgets, minimize/maximize widgets Multiple chats same time See what users are typing before they send a message Multiple operators Send delayed canned messages as it was real user typing Chats archive Priority queue Chats statistic generation, top chats Resume chat after user closed chat All chats in single window with tabs interface, tabs are remembered before they are closed Chat transcript print Chat transcript send by mail Site widget Page embed mode for live support script or widget mode, or standard mode. Multilanguage Chats transfering Departments Files upload Chat search Automatic transfers between departments Option to generate JS for different departments Option to prefill form fields. Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module Option to send transcript to users e-mail SMTP support HTTPS support No third parties cookies dependency Previous users chats Online users tracking, including geo detection GEO detection using three different sources Option to configure start chat fields Sounds on pending chats and new messages Google chrome notifications on pending messages. Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Windows, Linux and Mac native applications. Advanced embed code generation with numerous options of includable code. Template override system Module override system Support for custom extensions Changeable footer and header content Option to send messges to anonymous site visitors, Canned messages Informing then operator or user is typing. Option to see what user is typing before he sends a message Canned messages for desktop client Voting module FAQ module Online users map Pro active chat invitatio Remember me functionality Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Time spent on site Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option for customers mute sounds Option for operators mute messages sounds and new pending chat's sound. Option to monitor online operators. Option to have different pro active messages for different domains. This can be archieved using different identifiers. Dekstop client supports HTTPS Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Option for operator set online or offline mode. Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5) Flexible permission system, Roles, Groups, Users Tablet and Mobile friendly
Like always, got to First Post to Download and install it
Hope you like it
Regards,
PV
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Hi PauloV,
Any news on the DNS management?
Hello
InternetBS developper team is working on that
Im waiting to that theu finish and contact me Im working now on updating OpenSRS Module
Regards,
PV
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Big +1 on this. Billing Overview widget takes forever when you have tons of data so without some form of a loading icon you never know if it's coming or not in the 3.5 ajax updates (http://dev.blesta.com/browse/CORE-1547) since it doesn't block the page.
Hello,
You can use my plugin
Link: http://www.blesta.com/forums/index.php?/topic/2886-blesta-loading-admin-ajax-loading/ -
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For example, for security propose I like to use a proxy
Google will release this year an option to use a proxy by default with all data secure and encrypted, and this way will be almost impossible
Wen someone order something anyone can put the rong data and its not the country flag or proxy or geoip its going to stop them.
We need an option that the client can vew the correct prices with the correct tax of the client country of origin
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Geoip is usless if you use a proxyYeah it should use say like GeoIP to detect country and show that country unless they are logged in then it uses that country.
But its 90% of the time correct
My vote goes to a chart showing a selected flag of origin country, Or geopip with a warning to be able to select anouther origin country
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@Paul: Thanks
Congratulations! It's nice to see that InternetBS has recognised your hard work. Even better that they are working with you to improve.
Just a note, inside your install folder internetbs\views\default\images there is a file Thumbs.db one of those useless files created by Windows.
lol, thanks, there are a lot of "cleaning" I have to do on all my Modules/Mod's/Plugins
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@Max: love you idea
We also use Hetzner and this way is much better:
Wen a client goes to the Order Form, display a box with all Countries Flags or all Countries Names to force to choose the country of origin, wen selected a cookie is saved for 1 year (EU Cookie rules), and then the prices are displayed with the correct TAX Inclusive/Exclusive
@Lisencart; I also like your idea, but like serge says is country dependent
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Hello everyone
Good news, InternetBS (https://internetbs.net) as oficial contact-me and there is an oficial publication of my Module, and also Blesta here: https://internetbs.net/en/domain-automation-plugins-modules.html
They are now helping me to complete all extra functionality like DNS Records management
- Michael, Paul and Blesta Addons
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Hello,
In Blesta we dont have an option to show prices with Tax Inclusive (Price + TAX), on order forms,
This is a very easy tax and it ould be cool if it could for exemple show the price withou tax, and below show a small price with tax inclusive, and vice versa (for people that like price inclusive and people that like tax exclusive)
Exemple of order form prices with Tax Inclusive, with the Portugal tax at 23% :
Price: 1.23€
(excl. vat 1.00€)
Exemple of order form prices with Tax Exclusive, with the Portugal tax at 23% :
Price: 1.00€
(incl. vat 1.23€)
This is a very easy task, only add an extra option on Admin System Taxes to enable or not "Display prices with Tax inclusive on order forms"
And on order forms only add a new field to get the TAX and make the mat
In EU some prople need this, and I had a discussion 2 days ago on WebHostingTalk, and some people didnt go tru blesta because this issue (also because final invoices can be edited by clients, and blesta dosent supoport credit notes)
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Blesta should show prices with the default TAX value, if "Inclusive" option is checked on Admin interface
@Paulo/@Tyson/@Cody
Do you want a feature request for this?
P.S- I have a discussion about this yesterday on WHT foruns, and some peiople dont use blesta because blesta dosent inclusive TAX on prices wen enable
Comment/reason Box For Cancellations
in Feature Requests
Posted
+1 like Licensecart said in conjunction with naja7host idea