Reply Support tickets to a Sub-account email get sent to the Primary's email too

[turner2f]

1) - Support tickets sent from a sub-account email get posted with the primary's email under the " From/To " section.

Although we noticed that the " Last Reply " area does actually show the sub-account's email address

 

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2) - We noticed that if we reply back to the ticket that came from a sub-account that the reply gets sent to the secondary email address as a carbon copy ( CC ) - AND - gets sent to the primary email address too ?

 

Is there a way to make it so that the reply email  ONLY  goes to the sub-account email ( last replier ) when the sub-account ( last replier ) is the one that opened the ticket ?

 

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Edited November 27, 2017 by turner2f
updated question