ticket error

[mukesh]

• when i click on ticket number then error generated

[Tyson]

Is this for all tickets or only some? And are you using the Support Manager plugin included with Blesta or a custom plugin? It seems like there is some invalid text in one of the ticket reply messages, but I haven't encountered that error before. It would be useful to take a look at the ticket replies for that ticket in the database (i.e. `support_replies` table) to see if there are any invalid characters. I'd be curious to know if there are.