Support Manager sets wrong reply-to

[furioussnail]

Hello.

Support Manager is setting a reply-to header. At least in my case that brings issues. The thing is I want my customers to send support requests to support@example.com. But since we are using G Suite with piping I had to setup a forward to support@support.example.com. As a result a customer sends an email to support@example.com and it gets redirected to support@support.example.com. Now, in Blesta the email address for the support department is set to support@support.example.com but the templates related to the module have the "From" email address set to support@example.com. The problem is Support Manager sends a "reply-to: support@support.example.com" to all ticket related messages. This shouldn't happen since support@support.example.com is just an internal address.

Could you please fix this behaviour?

This happens on Blesta 4.5.0.

Thank you.

[furioussnail]

The fix is simple. At least for my use case. Removing 

'reply_to' => $ticket->department_email

from

plugins/support_manager/models/support_manager_tickets.php

I think the plugin should honor the email setup in the templates. After all there is this option when configuring a department: "Override the from address set in email templates with the email address set for this department".

I hope this will be included in the next update.

[furioussnail]

@Tyson could you please have a look and confirm?

Thank you.

[Paul]

In your Department settings, is the "Override the from address set in email templates with the email address set for this department" option checked or unchecked?